Team Lead - English - KL (Banking project)

Qualifications

• Bachelor's degree or equivalent diploma
• Minimum 2-3 years of people management experience as TL.
• Minimum 2 years of Banking/Financial Institution experience.
• Language: at least C1 English level.
• Ability to deliver feedback and coaching to team members based on collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
• Ability to spot trends and tendencies with data and drive the team to look for insights.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Ability to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
• Significant experience in a complex fast-paced environment.
• Passion for ensuring excellent user experience.

Responsibilities

• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions and build a high-performing team through an exciting transition to enhance problem solving, critical thinking, analytical, and technical capabilities.
• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these goals.
• Manage the day-to-day activities of the team.
• Empower team members with skills to improve their confidence, product knowledge, and communication skills.