Team Lead, Customer Due Diligence

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity:

A unique and highly-impactful role at one of the fastest-growing global cryptocurrency exchanges. The CDD Team lead is responsible for reviewing customer KYC cases that have been identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations, and other AML or fraud-related activities. This individual must have prior know-your-customer and sanctions compliance experience.

What You’ll Be Doing:

• Provide people management and development responsibilities and ensure team service level standards are met.
• Liaise with Compliance department and management within business units.
• Assist in overseeing new client onboarding and implementing process enhancements to improve client onboarding experience.
• Monitor periodic reviews to ensure regulatory requirements are met.
• Operate with a limited level of direct supervision.
• Exercise independence of judgment and autonomy.
• Act as SME to stakeholders and/or other team members.
• Prepare daily and weekly metrics and progress reports.
• Be the contact point for any questions arising from clients and any other internal/external stakeholders.
• Ensure that all legal and customer files/data are maintained in accordance with European Regulations and Group policies.
• Investigate possible matches generated by the scanning application used to screen customers against sanctions, PEPs, and adverse media news, ensuring appropriate action is taken.
• Provide information to management regarding AML/CDD issues arising.
• Maintain delivery of a high-quality service level to customers and other departments, ensuring all queries are dealt with professionally and escalating where appropriate.
• Manage specific projects that may arise from time to time.

About You:

• 3+ years of related experience in KYC/KYB, Anti-Money Laundering (AML) Compliance, or a similar compliance or risk control-related function in the financial service industry, with experience working across multiple jurisdictions in a dynamic environment.
• Bachelor’s Degree or relevant equivalent experience or professional qualification.
• Proven people management experience with the ability to see the big picture without losing attention to detail.
• Strong communication, planning, and organizational skills.
• Excellent command of spoken and written English is required.
• A ‘team player’ who can work well within the function to deliver a quality service.

Nice to Haves:

• ACAMs, ICA certification, or demonstrated knowledge of AML regulations is an advantage.
• Experience working with teams across global offices and time zones.
• Individuals who can research, process, and interpret large amounts of information daily, allowing for ethical decision-making with integrity.

Why Join Us?

• Competitive remuneration package (Basic Salary + Yearly Bonuses).
• Meal Allowance up to RM 500/month.
• Monthly Team Building.
• RM 2500 Benefits per annum (Training & Wellness).
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition, and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.