Team Lead/ Assit. Manager/ Associte Manager, Policy Servicing

Team Lead/ Assistant Manager/ Associate Manager, Policy Servicing

Industry: Insurance
Location: TRX
Working Days: Mon-Fri; normal working hours

Job Summary

In this role, you will lead a team within the Policy Services department, collaborating closely with the team manager to ensure applications submitted by customers and financial consultants are processed promptly and accurately, adhering to stipulated service levels. Additionally, you will be actively involved in the daily processing of Policy Service requests from customers.

Day to Day Responsibilities:

1. Plan and manage the team’s daily work distribution and ensure the team's clearance targets are achieved.
2. Manage leave plans of the team, ensuring there are sufficient resources to cater for day-to-day operational needs.
3. Ensure customer and financial consultant applications under the Minor policy alteration and policy valuation function are processed in accordance with guidelines, service standards, and quality.
4. Ensure that issues or escalations are flagged out and work with the team managers towards resolution within the service level agreement.
5. Handle tasks relating to the Minor policy alteration and policy valuation function.

Sub Specialization: Banking and Financial Services; Insurance

Type of Employment: Permanent

Minimum Experience: 3 Years

Work Location: Kuala Lumpur