Talent Business Process PM

Job Details

Job Description:

The Business Process PM is responsible for analyzing and improving business processes to enhance operational efficiency, reduce costs, and improve the overall performance of the organization. This role involves working with stakeholders across various departments to understand business needs, identify process inefficiencies, and implement solutions to optimize workflows. The Business Process PM will leverage data analysis, process modeling, and industry best practices to drive continuous improvements.

Key Responsibilities

Process Analysis & Mapping:

1. Conduct thorough analysis of current business processes, workflows, and systems.
2. Create detailed process maps, flowcharts, and documentation to visualize current and future-state processes.
3. Identify bottlenecks, inefficiencies, and areas for improvement.

Stakeholder Collaboration

1. Work closely with team members, and other stakeholders to gather business requirements and understand challenges.
2. Facilitate meetings to understand process pain points and gather input for process improvements.
3. Act as a liaison between technical teams and business units to ensure alignment of process changes with business goals.

Data Analysis & Reporting

1. Collect, analyze, and interpret data to support process improvement initiatives.
2. Develop key performance indicators (KPIs) to track the effectiveness of implemented process changes.
3. Create reports and dashboards for stakeholders, summarizing findings and recommendations.

Process Optimization & Continuous Improvement

1. Recommend solutions and enhancements to streamline workflows, improve productivity, and reduce operational costs.
2. Implement changes and monitor progress to ensure successful outcomes.
3. Promote a culture of continuous improvement within the organization by identifying opportunities for further process optimization.

Documentation & Standardization

1. Develop and maintain comprehensive documentation of business processes and procedures.
2. Establish and promote standardized practices for business processes across departments.

Change Management Support

1. Support the change management process, ensuring smooth implementation of new processes or systems.
2. Provide training and support to employees on new process workflows and tools.

Technology Integration

1. Collaborate with technology teams to implement and integrate technology solutions that enhance business processes.
2. Assist in the evaluation of software tools and systems that could improve efficiency and effectiveness.

Qualifications

1. Education: Bachelor's degree in Business Administration, Management, Industrial Engineering, or a related field.
2. Certifications such as Lean Six Sigma, Business Process Management (BPM), or Project Management (PMP) are a plus.

Experience

1. 5+ years of experience in business process analysis, process improvement, or a related field.
2. Experience with process mapping and modeling tools.
3. Familiarity with CRM systems and workflow automation tools.

Skills And Competencies

1. Strong analytical skills and attention to detail.
2. Excellent problem-solving and critical-thinking abilities.
3. Ability to communicate complex concepts clearly and effectively to stakeholders at all levels.

Job Type

Contract Employee (Fixed Term)

Shift

Shift 1 (Malaysia)

Primary Location:

Penang 15