T&T Senior Consultant - ETP As A Service/Operate (SAP CPI) - SEA

Select how often (in days) to receive an alert:

Date: 26 Mar 2025

Service Line / Portfolios: Enterprise Technology & Performance

Location:

Penang, MY; Bangkok, TH; Ho Chi Minh City, VN; Hanoi, VN; Kuala Lumpur, MY; Jakarta, ID; Manila, PH

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Responsibilities:

• You may be assigned as Level 2 AMS support or Level 3 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
  • To collaborate with Functional team to render 2nd level or 3rd level AMS support by performing in-depth production incident troubleshooting, resolving any production incident and monitoring the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA).
  • To collaborate with Functional team to deliver medium to complex level enhancements within the agreed timeframe and with quality.
  • To identify and perform problem management to reduce re-occurring issues/incidents, present the root cause analysis to the right stakeholders, and deliver the permanent fix within agreed time-frames and with quality.
  • To lead discussions on high level solution design for enhancements, perform effort estimations, and ensure all considerations are taken for the end-to-end solutioning.
  • To maintain documentation according to firm standards, best practices, and standard operating procedures.
  • To fully comply with and adhere to all the standard AMS processes & procedures that are developed.
  • To actively participate and contribute to any Continuous Improvement initiatives.
• You may be assigned as part of project team member to implement the application. In this role, you are expected
  • To support project teams in delivery of our solution applications and development of work products that address our clients’ business needs.
  • To support project teams in developing presentation materials or documentation and in coordination of communications with the client.
• You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries.
• You will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.
• You will be tasked to lead and/or coach Analyst and Consultant level members.
• You will support business development efforts by contributing directly to the preparation and development of proposals, presentations and publications.

Expectations:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.

Qualifications:

• A detailed and hands-on developer with 5 - 8 years relevant experience developing programs in SAP S/4HANA or SAP ECC as a support or implementation team member of the SAP CPI/SAP BTP.
• Technical proficiency including systems development experience, strong troubleshooting and problem-solving skills.
• Experience in delivering solutions on cloud or on-premise platforms.
• Good knowledge of integration to ensure understanding of end-to-end business processes.
• Experience working on traditional waterfall and/or Agile delivery approach.
• Certifications in any of the above applications and/or certified in ITIL or Project Management (e.g. PMP, PRINCE or Agile) or DevOps is an added advantage.
• At least 3 years of experience leading a team is an added advantage.
• Good command of English. Ability to speak and/or write other languages is an added advantage.
• Pro-active, resourceful, able to rally members to collaborate and deliver tasks in a timely manner.
• Flexibility to take on new solutions/applications where applicable.
• Willing to work based on clients’ business workdays and office hours.
• Ability to travel if required, i.e. to be placed at Client’s site for the project.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Requisition ID: 107795

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia, which are affiliates of Deloitte Southeast Asia Ltd.