System Support Engineer (Software Developer)

System Support Engineer (Software Developer)

• Provides support to applications implemented at client sites. Debug and fix existing software programs, develop new software programs, and implement customization features at client sites.
• Keep the applications up and running whenever incidents are raised by clients within SLAs defined.
• Respond to emergency callouts, provide first-level diagnosis of problems, and escalate as necessary.
• Monitor incident tickets raised in Cardzone support portal and work closely on open tickets until the issues are resolved.
• Support multiple clients simultaneously.
• Work independently and take responsibility for incident support.
• Learn and apply domain knowledge (Payments, POS, ATM, Financial Switching) into software code deliverables.
• Communicate with different parties from various backgrounds (e.g., business users, IT staff, third-party vendors) when handling incidents.

Qualifications & Experience:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Knowledge in HTML and CSS.
• Knowledge in database servers such as Oracle, DB2, MySQL, etc.
• Knowledge in web application servers such as Websphere, Oc4j, Jboss, Tomcat, etc.
• Knowledge in Unix Shell Command.
• Knowledge in card management or payment systems, ISO8583, NDC+ would be an advantage.
• Strong technical, analytical, and problem-solving skills.
• Applicants must be willing to work in Bangsar South and work onsite (either local or overseas if required).
• Must be a team player.
• Able to lead and mentor team members (Senior position).
• Able to travel overseas.

Company benefits:

• Attractive remuneration package.
• Outpatient medical, dental, and optical claims.
• Insurance coverage for hospitalization for self and immediate family.
• Per-diem travel allowance provided.
• Anniversary annual leave - accumulated to max 20 days.
• Yearly company trip.

How do your skills match this job?

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following Relational Database Management Systems (RDBMS) are you experienced with?
• Which of the following types of qualifications do you have?
• Which of the following programming languages are you experienced in?
• How many years of experience do you have in a DevOps role?
• How many years of front-end development experience do you have?
• How many years of experience do you have using SQL queries?
• How many years of experience do you have in an application support function?

Company Overview:

Cardzone Sdn Bhd, a leading provider of Card Management System consulting services, is a Malaysia-based private limited company established in 2008. Financial Switching and Card Management Systems are our core products. Our customers include Banking & Financial Services Institutions, Oil Corporations, Government Organizations, Service Providers & Solution Providers in and outside Malaysia. We manage each of our client relationships with the highest degree of professionalism, integrity, confidentiality, tact, and urgency.

Cardzone Sdn Bhd’s mission is to be a business and technology leader in Online Financial transactions, with a special emphasis on payment transaction processing solutions.