System Specialist - KL

Our software helps energy companies manage logistics more efficiently by giving them complete visibility into all their materials, transport, personnel, vessels, helicopters, and oil rigs. We’re growing our global Customer Success (CS) team in Kuala Lumpur and are looking for a System Specialist who is passionate about delivering high-quality software. If you have a few years of Q/A testing experience, enjoy problem-solving, and are focused on providing great customer experiences, this could be the perfect role for you. You should be a clear communicator, a team player, and someone excited to improve the user experience through customer support.

Position Details:

• Working Hours: Monday to Friday, Full-time (100%)
• Rotation: Duty every third weekend (9-hour shifts)
• Travel: May be required
• Location: Kuala Lumpur, Malaysia

About the Role

As a System Specialist at Kabal, your primary focus will be on software testing and quality assurance. You'll ensure our software is reliable, secure, and user-friendly by identifying and addressing issues before they reach our customers. You'll also help our customer team maintain a seamless experience for our users.

Key Responsibilities

Software Tester & QA:

Design and execute tests to identify bugs, performance issues, and areas for improvement. Create and maintain test cases to ensure our software meets high standards for usability, security, and performance. Collaborate with the product team to test new features and updates, track defects, and ensure timely fixes.

Customer Support & Success:

Assist the customer support team with troubleshooting, share solutions, and contribute to helpful resources like guides and training materials. Conduct customer training and demos to build confidence and ensure they stay informed about updates.

Skills & Qualifications:

• Strong attention to detail and problem-solving skills.
• Experience with software testing, including manual and automated testing.
• A technical educational background is very positive
• Familiarity with bug tracking and testing tools.
• Excellent communication skills, both technical and non-technical. English is a must.
• A customer-first mindset and a passion for providing support.
• Previous experience in a customer-facing role is a plus.

If you’re ready to play a key role in making our software better and ensuring our customers have a great experience, apply now!

About Kabal

At Kabal, we’re not just creating world-leading logistics management software; we’re shaping the future of the energy industry. Our solution empowers energy companies with the tools they need to plan, execute, and optimize complex logistics operations, delivering real value across the global supply chain. Founded in 2011, Kabal has grown into a trusted partner for leading energy companies worldwide, with thousands of users relying on our platform daily. Headquartered in Stavanger, Norway, and with offices in Malaysia, the US, Lithuania, and New Zealand, we are a truly global team.

But what sets Kabal apart is our people. We believe that by combining innovative software with passionate, engaged individuals, we can make a positive impact—on businesses, on people, and on the planet. Our team doesn’t just build software; they build solutions that help companies thrive, make lives easier, and contribute to a more sustainable world. At Kabal, we’re all working toward the same goal: to change the world through smarter logistics.