SVP - Global Business Services Hub

Toll Global Forwarding (Malaysia) Sdn Bhd 4.1 39 reviews · View all jobs

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

OVERALL PURPOSE OF THE JOB

COE is a shared service hub within Toll organization, providing services to supporting finance, HR, procurement, IT, sales, customer service and etc that Toll’s entire network across 25 markets depends on daily. The hub is based in Penang, Malaysia, hosting 500 engaged and dedicated employees who are thriving to do their best to contribute into the success of our organization. We are the energy behind Toll, helping move the businesses that move the world.

We are seeking a purpose-driven leader who is eager to join us on our journey to elevate the COE to a higher level of partnership across the entire Toll business.

If you are an experienced regional or global leader, having successfully built and transformed comprehensive end-to-end service centre operations supporting a globally regulated business, and are keen to drive continuous improvement and make meaningful impacts, this role would be an ideal fit for you.

ACCOUNTABILITIES & DAY TO DAY RESPONSIBLITIES

The key responsibilities of this role would include Strategic Leadership, Operational Excellence, Financial Management, Talent Management, Team Leadership, Process Improvement, Quality Assurance, Client Relationship and governance, Compliance and Risk Management, Performance Metrics, and Change Management:

• Together with Enterprise Services leadership team, build and execute the strategy to transform the COE into a highly value-added service hub for the whole Toll business.
• Collaborate with senior leadership and stakeholders to align the COE's objectives with the overall business strategy.
• Lead and manage COE operationally and financially, ensuring compliance, efficiency, productivity and effective KPIs based service delivery.
• Develop and implement strategic plans to enhance the performance and capabilities of the COE, in the meantime foster a culture of continuous improvement, innovation, and excellence within the center.
• Take on large team leadership responsibilities to build a high-performing organization with the right structure, the right people, and a culture that aligns with Toll’s values, purpose, and expectations.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Bachelor's degree in Business Administration, Finance, or related field.
• At least 15 years of leadership experience in a GBS or shared services environment within a large multinational organization.
• Proven track record in building and transforming full-service centers for globally regulated businesses.
• Experience in presenting strategy at the global leadership level in multinational companies.
• Demonstrated change management skills with accountability for large-scale organizational process transformations.
• Ability to identify, measure, track, and monitor key KPIs for business productivity, process efficiency, and improvement using data as a single source of truth.
• Logistics industry experience as well as experience with Kaizen, Lean Six Sigma methodologies is advantageous but not required.

KEY RELATIONSHIPS

• Global Leadership Team members including Chief Enterprise Services Officer.
• Enterprise Services Leadership Team – Fleet, Property, Procurement, Sustainability, Toll People, and COE.
• Global process owners and business leaders across different parts of the business, from sales to operations to corporate function.
• Your own CoE Leadership Team and partnering functions in HR, Finance, Safety.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.