Support Engineer - ERP Application Support

Job Purpose

• Provide support for the IFCA Net, IFCA mall, Uipath, Talend, Abbyy Flexi-capture, I-residential and CSS system. SAP BPC planning and console is a plus.
• Ensure that the system application's solution is in line with business objectives, facilitating end-to-end business transactions, process automation, reporting, and data analysis.
• Maintain smooth operation of the system, ensuring acceptable levels of availability, integrity, performance, and resilience.
• Deliver high-quality IT services to business users.
• Optimize system functionalities to maximize economic value for the company.

Job Responsibilities

• Supports supervisor to establish, implement, monitor, maintain and improve the Divisional/BU/OU Property Sales, Finance, Cash Management, Property Development, Fixed Asset, Rental and Residential Management System.
• Support and maintain the system for Property Business and ensure system stability.
• Support supervisor in ensuring IT investments and IT Operation deliver value to Property Business.
• Responsible to manage projects deliver on time, on budget and according to requirement.
• Responsible to manage work tasks and transfer of knowledge for operation teams to the applications implemented.
• Responsibility to estimate effort, budget and manage costs for Divisional Specific projects implementation initiatives.
• Support supervisor to ensure the implemented system complies to Group Standard.

Requirements

Education/ Professional Qualification

Bachelor's Degree or Diploma in computer technology, information systems, engineering, finance accounting or a related field. Specialized in IT Systems Software and Support.

Preferably 2 to 5 years relevant experience in IT application systems support.

Professional Experience

Proven experience in supporting complex systems, preferably within the property management domain, experience in IFCA system is a plus.

• Proficiency in utilizing Continuous Integration (CI) and Continuous Delivery (CD) tools and processes, such as Jira, ITSM.
• Detail-oriented, organized, and capable of prioritizing workload to complete multiple tasks while meeting tight deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• A proactive and results-oriented approach, with a strong commitment to delivering high-quality IT services.
• Continue to manage client relationships post-launch, including handling escalations from the support team.