Supply Chain Planner, Senior

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimagining the future – for our people, our customers, and the world.

Let’s create tomorrow together.

The Supply Chain Planner-Senior will support the Spare Pool (buffer) planning process for a regional business. The Supply Chain Planning team is responsible for securing materials used in Zebra’s operations. Supply requirements are moderated by the team to ensure that inventory positions are appropriate to meet the demand requirements relative to forecasted levels, inventory on order and in transit from distribution centers, product life cycle, quality, and special customer requirements and/or projects. The team cooperates with Global Demand Planners, Buyers, Operations, Order Management, Logistics, Finance, Helpdesk and Customer Experience Management teams.

As a member of our global supply chain organization, you will experience an environment where our values for innovation, operational excellence, and a commitment to making a positive impact come to life. Our customer first approach and agility enable us to leverage the creativity of the team to adapt swiftly to challenges and create exceptional value for those we serve. Collaboration and teamwork are at the heart of our operations. We drive an operating model and value set where accountability to one another is genuine and executed with consistency, knowing that we succeed as one. Together, we inspire one another, embrace continuous improvement, and make a meaningful impact!

• Work with regional Logistical and Repair Centers, 3PLs, Contracts Distribution, Repair Operations and CEMs (Customer Experience Manager) to review new Premium Service contracts and contracts renewals to evaluate operational readiness and identify buffer stock requirements.
• Report KPIs to regularly evaluate the health of the buffer and report to management;
• Expectations:
• Correct and timely replenishment of buffer locations with hardware units and accessories.
• Timely order of buffer units for new and existing service contracts and their correct processing in all systems to avoid miss of OTD (on-time-delivery) due to missing buffer stock.
• Fast and effective Buffer approvals for all types of service contracts.
• Develop and maintain scorecard to report lost jobs on Premium Service contracts on a weekly basis that would highlight root causes, drive corrective actions, define the owners, track the trends & dynamics.
• Coordinate efforts to source End of Life/Obsolete devices to meet contractual obligations till End of Service Life of hardware devices.
• Develop the methodology to effectively address the spare pool excess through inventory reduction actions and rebalancing of spare pool assets (implement the elements of Six Sigma system, apply right time/right place/right quality mindset).
• Facilitate the cross-functional process by proactive feedback and proposals for improvement to ensure internal alignment/joint actions and as a result maximum level of support for Customer.
• Coordinate and manage the process of returning the faulty units from Customers in collaboration with CEMs (Account Managers), Customer Service Non-Technical support, Repair Centers and Finance to keep the amount of buffer units sufficient to support all service contracts.
• To perform timely inventory adjustments of spare pool assets upon request and during physical inventory counts to ensure 98% inventory accuracy.
• Develop and share Best Practices within and across the regions in Spare Pool Planning, assets management and Customer service support.

• Bachelor’s degree required.
• Business, Supply Chain, Finance and related field experience preferred.
• 5-8 years experience.
• International Supply Chain experience in service and/or manufacturing a plus.

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