Supply Chain Manager

Location: Petaling Jaya, Malaysia

Company: Nestlé Malaysia (Nespresso)

Full-time

Bachelor’s Degree

10 years+ of experience

Position Summary

As a Supply Chain Manager, you are to drive supply chain operations to ensure that finished goods are available to meet customers' demand and satisfaction, both B2B and B2C. All at the right location, at the right time and whilst meeting quality and safety standards, aligned to HQ Supply Chain process & guidelines and managing costs.

Additionally, you are to oversee the demand plan for Malaysia in accordance with Nespresso Demand Planning best practices, including close contact with local Marketing, Commercial teams and flawless boutique supply operations.

A day in the life of Supply Chain Manager / Job Details:

Manage Warehouse & Logistics to deliver Operational Excellence

1. Ensure operational excellence in Distribution & Fulfillment Management by consistently delivering exceptional 3PL services.
2. Implement the distribution network plans for the market.
3. Propose new distribution services in close collaboration with 3rd party vendors and internal stakeholders.
4. Guarantee compliance with Nestlé Corporate Business Principles and Supply Chain Policies.
5. Assure that legal obligations are met or exceeded (warehousing regulations).
6. Secure that all aspects of our Warehousing operations are compliant with Nespresso HQ policies and processes: Apply Warehousing Best Practices / Organize tenders and select the most suitable warehousing and transport partners / Negotiate contracts with Procurement processes and establish a sound relationship with the service providers including robust conflict management.

1. Effectively manage Third Party Providers and Service Level Agreements by monitoring interactions and tracking continuously the aligned KPIs, identifying potential problems, and determining appropriate actions to mitigate risks and ensure quality.
2. Monitor ways of working of Third Parties to ensure that it is in line with the Nespresso brand purpose and in compliance with local regulations and Nestlé standards and policies.
3. Drive improvement and innovation development opportunities in the services delivered by Third Party Providers.
4. Provide input to procurement based on expertise and requirements prior to signing contracts and Service Level Agreements with Third Parties.

1. Promote cost-saving initiatives to improve the performance and costs in warehousing and deliveries.
2. Manage and monitor the budget within the subdepartment.
3. Ensure correct construction, control and management of the budget for warehousing activities (cost budget for warehousing operations and possible investment requirements).
4. Responsible for setting an adequate Warehousing costs dashboard for ongoing monitoring.
5. Drive improvements and efficiencies in the organization by collaborating with other departments.

1. Oversee the Supply and Demand plan by applying best practices, improving processes, analyzing sales history and forecast data including stock coverage.
2. Liaise with B2C and B2B and Marketing to ensure that all necessary launch or phase-out information has been correctly considered in the supply and demand plan.
3. Lead the Monthly Forecast Review (MFR) meeting and implement the outcome.
4. Ensure SKU reduction programs are being performed.
5. Align with Commercial on forecasts based on statistical analysis.

1. Develop the personal effectiveness of the team by regular coaching and implementation of learning activities.
2. Build a strong team where team members collaborate effectively and understand their shared goals and purpose.
3. Set individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP methodology.
4. Build the Nespresso culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition, and a high level of professionalism.

1. Ensure on-time report submission i.e. Demand Planning report, OOS report, Key supplier service information, etc.
2. Manage slow-moving inventory, food products aging report on a market level.

1. Experience in a similar capacity with an International Company would be an advantage (Demand and Supply Planning, Inter-market Supply Planning).
2. Education: MSc/MA level Supply Chain Management.
3. Professional experience: 3-5 years’ Experience in Supply Chain Management & 5-8 years’ Experience in DSP, Warehousing and Last-mile logistics with a high-quality consumer-centric mindset (experienced preferably in a high-end luxury brand or FMCG direct to consumers).
4. Experienced people manager.
5. Experienced with Lean methodologies and 3rd Party Management.
6. Experience in managing complex projects.