Supplier Engagement Manager

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Introduction

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your role and responsibilities

The Supplier Engagement Manager is responsible for leading supplier marketing and onboarding efforts for Supply Chain Solutions (SCS) programs, ensuring effective monetization and a positive onboarding experience. This role involves close collaboration with internal stakeholders and proactive management of supplier engagement strategies.

This role operates within Global Trade Solutions (GTS) growth markets, focusing on Supply Chain Financing (SCF) products. The Supplier Engagement Manager will work autonomously, ensuring projects are on track and adhering to client’s internal controls.

1. Supplier Onboarding & Engagement:
   1. Ensure suppliers understand the benefits of Supply Chain Financing (SCF) and facilitate their enrollment.
   2. Conduct detailed working capital analysis for suppliers as needed, leveraging the IBM & D&B created propensity model.
   3. Provide sales, technical, and practical support throughout the supplier enrollment journey.
   4. Liaise regularly with internal stakeholders (BDMs, Product, Global and Regional Heads of Solutions Implementation) to analyze onboarding strategies and utilization.
   5. Develop and execute supplier engagement and penetration strategies for assigned programs.
   6. Create and distribute marketing materials to support clients and suppliers.
2. Operational Analysis & Reporting:
   1. Conduct operational and data analysis to support management decisions.
   2. Create reports and onboarding plans, providing metrics on supplier enrollment demand and capacity management.
   3. Manage project actions and operational tasks to ensure timely completion.
3. Performance Management:
   1. Achieve annual targets for supplier onboarding and utilization levels.
   2. Ensure presentations and events are executed smoothly and meet high standards.
   3. Ensure deadlines are met for clients and internal stakeholders.
   4. Collaborate with Marketing, Compliance, and Legal to produce compliant materials.
   5. Address and resolve issues with stakeholders and clients effectively.
   6. Foster a culture of excellence and high engagement within a multi-lingual, multi-cultural team.
   7. Act as a role model for client’s values, supporting superior customer service.
   8. Participate in continuous improvement and people development initiatives.
4. Operational Effectiveness & Control:
   1. Maintain client's internal control standards and adhere to compliance requirements.
   2. Participate in training to enhance skills and knowledge.

Required technical and professional expertise

Essential:

1. 2-3 years of experience in a client-facing role in a busy, challenging environment.
2. Marketing/sales experience, particularly in MME/Business Banking segments.
3. Strong planning, organizational, and multitasking skills.
4. Excellent interpersonal, written, and verbal communication skills.
5. Familiarity with GTS systems and/or Trade/RF industry.
6. Attention to detail and proficiency in Microsoft Office.

Desirable:

1. Degree or higher education.
2. Understanding of bank procedures and functions.
3. Experience in Procurement/Supply Chain.