Supervisor, Retail Sales (Seremban 2)

We are looking for a Supervisor, Retail Sales that drives successful retail operations. You will excel at driving sales, exceeding performance targets, and optimizing store processes to create a smooth, customer-centric experience. By effectively managing costs and maximizing profits, you will ensure the store operates effortlessly while delivering outstanding results and an exceptional shopping journey.

Who Are We?

CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.

What Role Will You Play in Shaping CompAsia's Future?

• Drive and Achieve Revenue: Actively work to drive sales and achieve revenue targets, ensuring the store meets or exceeds financial goals.
• Manage Staff: Supervise retail staff, including floor employees and cashiers. Oversee hiring, disciplining, and training of employees.
• Merchandising: Ensure pricing accuracy, manage store displays, and ensure products are clean and ready to be displayed. Attend trade shows to identify new services and products.
• Customer Service: Ensure staff are informed about daily targets and prioritize customer care. Handle customer complaints, issues, and questions effectively.
• Inventory Control: Maintain inventory, ensure items are in stock, and approve vendor contracts. Utilize data analysis for sales figures and forward planning.
• Compliance and Safety: Ensure health and safety measures are met, maintain store cleanliness, and comply with local laws regarding hours of operation.
• Administration: Organize staff schedules, preside over staff meetings, and utilize computers for data analysis.
• Retail store supervisors play a crucial role in the success of retail operations by driving revenue, managing diverse responsibilities from logistics and marketing to customer service and financial analysis, ensuring a seamless and profitable retail environment.

What Qualifications and Experience Will You Bring to Excel in This Role?

• A diploma or degree in business administration, retail management, or a related field is preferred, with at least 2–3 years of experience in a retail environment, including supervisory roles.
• Able to speak in English and Bahasa Malaysia
• Proven ability to meet or exceed sales targets, drive revenue growth, and analyze performance metrics to achieve business goals.
• Strong leadership skills with experience in managing, motivating, and developing a team, as well as handling hiring, training, and performance management.
• Exceptional customer service skills with a focus on resolving customer complaints and ensuring customer satisfaction.
• Hands-on experience with merchandising, pricing accuracy, and maintaining attractive and organized store displays.
• Proficiency in inventory management, stock control, and planning based on data analysis and sales trends.
• Comfortable using retail management software, point-of-sale systems, and other relevant technology for operations and data analysis.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• Knowledge of health and safety standards, local regulations, and compliance requirements for retail operations.
• Highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment.
• Flexible to work shifts, weekends, and holidays, with a strong sense of integrity, reliability, and dedication to achieving store success.