Supervisor ( GSC Bukit Bintang City Center )

Job Responsibility

• Provide excellent customer service to the customers.
• Attend to inquiries or feedback from the customers.
• Adhere to the Company Standard Operating Procedures.
• Plan and delegate work duties to the staff and ensure that they work according to the compliance of the café business.
• Oversee the staff for the smooth running of the café.
• Train new employees as per their abilities and skills.
• Maintain a strong relationship with suppliers and vendors.
• Inspect the food and beverage stock level and restock them in a timely manner.
• Conduct inspections of the café and ensure proper hygiene is maintained.
• Resolve customer complaints in a professional manner.
• Ensure customer satisfaction with all the services provided to them.
• Prepare daily reports and present them to the higher management.
• Monitor inventory and ensure that all food supplies and other café essentials are adequately stocked.

Job Requirements

• Diploma in Hospitality Management, or a related field.
• Preferably 2 years working experience in the related industry (Hotel/Café/Food industry).
• Proficiency in Microsoft Word & Excel or similar software.
• Required language(s): Bahasa Malaysia and English.
• Able to work in a team and hardworking.
• Able to work independently with minimum supervision.
• Extensive experience in demonstrating leadership skills.
• Ability to maintain a positive work environment.
• Ability to work both on weekdays and on weekends.
• Strong organization and analytical skills.
• Customer-oriented individual and an outstanding problem-solver.
• Good time management skills.
• Good interpersonal and communication skills.

Job Benefits

• Training and certification sponsored by the company.
• Career advancement.
• Annual Leave, Sick Leave.
• Rewards and recognition.
• Additional Benefits: Free movie tickets.