Supervisor - Contract Logistics/SCM, Admin

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Responsibilities:

• Directly supervise, interview, hire, and train customer service coordinators.
• Ensure that the customer service team has excellent communication, problem-solving, and professional phone etiquette skills for achieving customer satisfaction.
• Plan, assign, and direct work, including appraising performance, rewarding, and disciplining employees.
• Address complaints and resolve problems engaged in customer service activities and procedures.
• Standardize customer service procedures across the company and diffuse difficult situations between customer service representatives and customers.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Monitor pending emails from customers and resolve escalated customer complaints or disputes.
• Identify areas for improvement for Customer Service Coordinators.
• Develop and maintain productive relationships with all staff and inter-departmental teams.
• Perform any other job duties as assigned by management and provide feedback concerning possible problems or areas of improvement.
• Review and check the work of subordinates such as reports, records, and applications for accuracy and content, and correct errors.

Minimum Requirements:

• Minimum of Diploma holder in relevant disciplines and 3-5 years of experience in customer service.
• Preferred 1-3 years of experience in a supervisory role.
• Knowledge of warehouse management systems would be an advantage.
• Thorough understanding of communication techniques and practices.
• Decision-making, leadership, and result-driven.
• Proficiency in multitasking.

Benefits:

• We’re strong believers in continual training and development for our people. After all, your success is our success.
• DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits, and reward systems.
• Our vacation and leave policies reflect our belief in proper work-life balance.
• See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
• We provide a comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

To be considered for this position, you must have valid rights to work and live in Malaysia.