Student Services Executive

We are looking for a dedicated and friendly Student Services Executive to join our team. The ideal candidate will have a passion for customer service and supporting clients/students throughout their educational journey, ensuring they have a positive experience and access to necessary resources.

Key Responsibilities:

• Provide exceptional student services by promptly addressing inquiries, concerns, and requests, maintaining high responsiveness.
• Assist in organizing and managing student courses, events, and programs while serving as a primary point of contact for student communications.
• Maintain regular communication with students through emails and social media, and assist with the registration process, updating student information in the CRM database.
• Gather feedback to improve services and the overall student experience.
• Develop a deep understanding of Feng Shui products and services, collaborate with the sales team, and identify upselling and cross-selling opportunities based on clients' needs.
• Assist in events and other tasks when required.

Key Requirements:

• Diploma or Bachelor Degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in customer service or student support role.
• Fresh graduates are welcome to apply.
• Excellent communication skills in English; Mandarin is a plus.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office / CRM software is a plus.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• How would you rate your English language skills?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?