Store Manager/ Assistant Store Manager (Babyshop Plaza Merdeka & Vivacity)

Store Manager/ Assistant Store Manager (Babyshop Plaza Merdeka & Vivacity)

Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills.

Implements a high standard of customer focus within the store.

Regularly assesses customer service standards within the store.

Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.

Ensure customer needs are met and complaints/queries are resolved in a timely manner.

Provide customer satisfaction by delivering exceptional customer service.

Never say “No” to customer.

Sales and Commercial Profit

Achieve the revenue targets for the store.

Achieve target productivity metric (sales per person per day, staff per sqft) for the store.

Actively seeks ways to achieve or exceed store sales targets.

Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations.

Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas.

Monitor sales performance against last year, last week and budget on a daily and weekly basis and give feedback to managers and communicate to staff.

Be well versed with the P&L of the store.

Shop Keeping and Store Standards

Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.

Oversee and monitor all point of sales activities in the store including sales transactions, tracking customer orders and payments, registering sales and maintaining inventory updates, providing service, handling returns and refunds, and gathering consumer data for feedback.

Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store).

Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities.

Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly.

Oversee cash transaction entry and management (petty cash, POS cash elements, change floats).

Regularly audit own store administration and resolve any issues.

Monitor and continuously seek to understand the commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on the store.

Monitor and handle customer complaints and take corrective action in line with company policy.

Maintain high standards of visual appearance throughout the store including all non-retail areas.

Maintain window and in-store displays to a high standard in line with merchandising guidelines.

Prepare and review store reports on sales, commercial profit, and stock ageing (slow moving, fast moving, and non-moving items).

Execute price revisions within the store.

Maintain a high level of store health and security for company assets, cash, stock, and customer property.

Ensure seasonal peaks and important trading/promotional events are taken into account when preparing forecasts and staff rosters.

Assess mystery shopping feedback and prepare an action plan for improvement.

People Management

Ensure store expectations and priorities are communicated to staff.

Review and provide regular feedback on staff’s performance against expectations.

Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses.

Support induction of new recruits through the buddy system.

Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution.

Oversee staff development and drive motivation levels of the store associates.

Ensure effective resource planning and succession planning.

Requirements:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.

Minimum 3-5 years of managerial experience in the related field is required for this position.

Preferably Senior Executives and/or Assistant Manager specializing in Sales – Retail/General or equivalent.

Strong driver and results-driven.

Excellent time management, multi-tasking, and leadership skills.

Good communication and inter-personal skills.