Store Manager/ Assistant Manager (IOI City Mall)

In 2016 JD Sports expanded into the Malaysia market and you can now find us across South East Asia. We combine the best of physical and digital retail to give a compelling consumer proposition with JD over 900 stores across 21 territories worldwide. Established in 1981 with a single store in the North West of England, JD Sports is a leading sports fashion multi-channel retailer of branded sports and casual wear. We are proud to offer customers the latest products from globally recognised brands such as Nike, adidas, Puma and The North Face, with strong private labels such as Pink Soda and Supply & Demand. We inspire our people to reach for higher levels of performance. To achieve these standards, we only recruit the best! All of our colleagues are highly skilled, self-motivated and constantly pursue perfection. The opportunity to progress arise quickly for those with the right qualities and ambition. We encourage our people to seek ways to improve our business by challenging how we merchandise, sell and manage the business, being creative and always thinking forward by suggesting alternative solutions. Colleagues from all levels of the organisation come together to solve problems and seize all opportunities. Our people are at the core of JD Sports and everything we do – could you be the next colleague to join the King of Trainers?

Managing the store team, you will focus on driving sales and maximizing store profitability, while providing industry-leading service on the high street. You will continue to exceed your store's KPIs and maintain the company standards while following company guidelines. Most importantly you will represent the business in the most professional manner.

• Maintain customer retention by providing first-class service.
• Deal with inquiries and complaints and resolve the issue/request.
• Drive consistency within your internal teams to achieve the highest service levels.
• Have a strong understanding of the Customer Service measuring program - Observation Checklist.

• Ensure that targets are achieved and, where possible, exceeded.
• Analyse Oracle reports - Wall Sales Report, Branch Review Report, Top Sales Report, etc., to assist you in making key sales decisions.
• Manage in-store devices in order to capitalise on a wider range of products.
• Confident use of the Trade Review Report to analyse Footfall, Average Transaction Value, and conversion, applying this to the store environment.

• Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
• Attract, engage, and motivate customers to make purchases in-store by using the latest visual techniques.
• Making sure that all new products and advertised products are visible and in the correct locations.
• Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.

• Develop existing team members and encourage progression within the company.
• Hold regular training meetings within the store, making sure the team around you is able to maintain the high standards required.
• Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments.

• 5 working days
• Medical benefits
• Group Insurance
• Good commission scheme
• Staff Purchase
• Positive working environment
• Career advancement