Staff Technical Support Engineer (Japanese Speaker)

You may have heard about the NI flagship software NI LabVIEW at university, but do you know about the full scope and value of the NI test and validation portfolio? Our clients are working on some of the most advanced technical challenges of our time, at the absolute pinnacle of electrical engineering technology. NI helps clients to test their ideas and enable them to “Engineer Ambitiously”.

Our NI Technical Support Engineers provide highly qualified technical support to both external and internal customers. NI Technical Support is the key value-added service that ensures our customers' success and their repeat business. As a Generation NI Technical Support Engineer, you will be trained to deliver that essential client support. You will gain a deep knowledge of NI products and quickly apply that expertise to solving our customers' problems and challenges. After completing our extraordinary comprehensive corporate and functional onboarding program, you will grow in the role to provide professional technical consulting and develop your skills to become a recognized instructor of the NI Customer Education Portfolio.

In this Role, Your Responsibilities Will Be:

Resolves technical issues for customers across all account tiers:

• Resolves customers’ single incidents during installation, implementation, and/or maintenance of NI products and platforms.
• Advances complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
• Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.

Builds customer proficiency for all account tiers through standard services:

• Educates customers through formal training and technical support engagements.
• Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.

Captures and documents knowledge to enable self-service resolution:

Learns and adopts:

• Knowledge-Centered Service (KCS) methodology.
• Enables customers to self-serve by creating and editing Knowledge-based articles.

Who You Are:

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need:

• Intermediate or advanced Japanese level, oral and written (JLPT N3 and above).
• Pursuing a Bachelor's degree in an engineering or science-related field, OR technician-level education in a relevant field, such as IT, electronic engineering, automotive, manufacturing support, or other.
• Alternatively, 1+ year of experience working in a Technical Support position.

Preferred Qualifications that Set You Apart:

• Communication: Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
• Problem Solver: Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
• Technical: Familiar with electronic circuit design concepts and basic electronic instrumentation. Proficiency in one or more programming languages is required. (LabVIEW experience preferred).
• Dynamic: Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow’s grand challenges.
• Collaborative: Team-oriented with the ability to effectively collaborate with peers.
• Customer Focus: Ability to ask questions to understand the customer needs.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work setup where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

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