Staff Software Renewals Specialist

Emerson Staff Software Renewals Specialist in Bayan Lepas, Malaysia

In this Role, Your Responsibilities Will Be:

1. Drive renewals of Services through phone and email interactions with customers.
2. Improve renewal sales strategy to boost customer interactions.
3. Respond to inbound requests in a timely manner.
4. Find opportunities for sales expansion (Multi-year renewal, VLA).
5. Document activities (SFDC, Oracle) and collaborate with sales teams.
6. Provide constructive feedback on areas for improvement.
7. Drive and ensure Multi-Seat agreement renewals to maintain and grow our Software Services agreements pipeline.
8. Ensure end-to-end process (orders/quotes & contract management) has consistent quality and accuracy using NI Systems supporting our internal and external customers.
9. Collaborate and work as a trusted advisor for collaborators, providing support and adding customer value in important revenue generation conversations with customers.
10. Support external and internal customers regarding order status, contract management, SW services troubleshooting, and any other general SW Services inquiries.
11. Develop SW services and technical knowledge to ensure customer inquiries are attended promptly.
12. Engage customers using NI SW renewals strategy through calls and emails ensuring that our customer's agreements are renewed on time and their entitlements are maintained and grow without interruptions.
13. Communicate actively and effectively with multiple NI departments to ensure customer success (Agreements, AEs, EA Marketing, Sales, EA Training Support, Customers).

Who You Are:

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need:

1. Education: Bachelor’s degree or equivalent experience in business administration, sales, or a related field.
2. Language Skills: Proficient in Mandarin and English; proficiency in these languages is essential for effective communication with customers and internal collaborators.
3. Experience: Minimum of 2 years of experience in customer services, software services renewal sales, engineering/technical, account management, or related roles.
4. Renewal Management Skills: Proven record in leading software services contract renewals, meeting or exceeding renewal targets. Strong understanding of renewal processes, negotiation techniques, and customer relationship management.
5. Customer Focus: Excellent customer service and relationship-building skills. Ability to understand customer needs and provide effective solutions to ensure customer satisfaction and retention.
6. Communication and Collaboration: Strong interpersonal and communication skills, both verbal and written. Ability to collaborate effectively with cross-functional teams and influence collaborators at various levels of the organization.
7. Organizational Skills: Exceptional organizational and time management skills. Ability to prioritize tasks, lead multiple projects simultaneously, and meet deadlines in a fast-paced environment.
8. Adaptability: Ability to adapt to changing business priorities and work independently with minimal supervision. Comfortable in a dynamic and evolving work environment.
9. Achievement-focused: Proven track record of meeting and surpassing sales goals and performance metrics. Strong business insight and a focus on driving revenue growth.
10. Problem-solving: Innovative thinker with a proactive and goal-oriented attitude towards overcoming challenges. Ability to anticipate challenges and implement effective strategies to overcome them.

Preferred Qualifications that Set You Apart:

1. Relevant certifications in sales or customer relationship management are a plus.
2. Proficiency in an additional language is a plus.
3. Experience in the technology industry is highly desirable.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work setup where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID: 25016295

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.