Staff Sales Ops Analyst (Hybrid)

Company Description

Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world's leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what's next in electronics and the world.

Job Description

This position requires a strong fundamental and good understanding of order to cash processes with strong project management background. You will be responsible for reviewing, analyzing, providing inputs, walk through business processes and support for process efficiency. You will serve as collaborator to build strong working relationships and liaise with cross functional team, CRM technical team and developers to drive for resolution but limited to coach internal team and users.

• Work as a primary liaison between business and CRM technical teams and developers.
• Gather business requirements and work closely with OTC team to define business processes.
• Collaborate with project team but not limited to CRM technical teams and developers to define test cases, involve in ITC testing and user acceptance testing for system integration and implementation.
• Engage in change management activities or represent business as a change agent to communicate with stakeholders about upcoming changes or constant updates.
• Analyze and recognize the need for system enhancement if necessary.
• Go-Live preparation and cut-over support.
• Post production support.
• Prepare and outline processes for training materials and facilitate end-user training.

Qualifications

• Bachelor's degree in Business Management, or equivalent.
• Minimum of 8-10 years experience with Business Operations or related roles within semiconductor manufacturing.
• Experience in projects and change process management.
• Good at problem solving, interactive skills and work well with cross functional teams.
• Ability to adapt to a fast-paced work environment.
• Ability to communicate fluently in English.
• Familiarity with SAP (S4 / Hana), Model N, Salesforce, Power BI a plus.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its purpose To Make Our Lives Easier. As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We remain agile and fearless as we accelerate our growth, encouraging everyone to play an active role with an entrepreneurial mindset and accountability.

At Renesas, You Can

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
• Make a real impact by developing automotive, industrial, infrastructure, IoT, and sustainable products and solutions to meet our customers evolving needs and help people and communities thrive tomorrow.
• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from Day 1.

Are you ready to own your success and make your mark? Join Renesas. Let's Shape the Future together.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.