SSC Workday Specialist

Position Summary

1. Integrate different work processes operated by each business unit to contribute to standard HR operation.
2. Improve operation efficiency by providing and supporting HR services (recruitment, payroll, time & attendance, DM, L&D).

Role and Responsibilities

Service Delivery

• Troubleshoots HRIS issues and errors, resolving them along with root causes.
• Coordinate configuration of the Workday system with global business needs and departmental process changes.
• Unit testing of changes and coordination of testing with business users. Implementation of changes.
• Develop project plans, prioritize project requests, monitor project completion to assigned deadlines, and ensure quality and timely delivery of solutions.
• Perform bulk loads of data to Workday via templates and troubleshoot and work with IT partners for complex loads.
• Maintain Workday user assignments and other administration tasks including data entry on the employee life cycle.
• Independently investigate and analyze system issues and collaborate with others for resolutions.

Technical Standards and Internal Controls

• Review and verify process documents to ensure completeness and accuracy.
• Support other SSC members in responding to queries and investigating issues related to Employee Master Data.
• Support Workday report generation.
• Understand configured business processes and global security matrix and maintain system user assignments and administration tasks.
• Assist in data quality management including but not limited to Workday Data Validation, Data Audits, and Data Cleansing.

Continuous Improvement

• Help drive Continuous Improvement initiatives to improve the user experience.

Skills and Qualifications

• Possess a Degree in Business Management, Human Resource Management, Psychology, or equivalent.
• Experience implementing or providing user and system support for the Workday system.
• Experience using issue/ticket/case management systems and processes, with advanced troubleshooting skills.
• Experience in a Shared Services Center (SSC) environment or BPO industry is an added value.
• Establish a high degree of confidentiality and sensitivity to compliance and security-related matters.
• Understanding of data integrity and ability to apply it in day-to-day work.
• Detail-oriented and thorough when analyzing and troubleshooting issues/cases.
• Ability to work under tight deadlines and handle multiple priorities.
• Proficient in MS Office or other analytical tools (e.g., Power BI, Tableau, or Python) is an added advantage.
• Experience in handling the Workday Talent and Performance (T&P) module is an added value.
• Workday Certification is encouraged.
• 1 Year Renewable Contract position(s) available.