Sr Technical Support Engineer (Contract On-site Lead)

Sr Technical Support Engineer (Contract On-site Lead)

Great growth potential in a fast-growing AI and Cloud industry.

Employment Type: Contract for 1 year (Potential for renewal depending on project basis and performance).

Project type: ANPR (Automatic Number Plate Recognition).

Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.

Thus, we are looking for an Sr Technical Support Engineer to:

1. Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.
2. Act as the primary escalation point for complex technical issues.
3. Coordinate troubleshooting efforts and assign tasks to technical support staff.
4. Liaise with the mall’s facility management team and vendors for maintenance and repair schedules.
5. Liaise with Tapway’s personnel for knowledge transfer and L3 troubleshooting/rectification.
6. Ensure compliance with SLAs, uptime requirements, and incident response times.
7. Provide weekly/monthly reports on system performance, issues encountered, and resolution actions.
8. Conduct training and guidance for junior technical support staff.
9. Document system updates, fixes, and modifications for reference.

Job Requirements

1. Basic knowledge of computer networking and operating systems.
2. 2-3 years experience in technical support fields or project management.
3. Software or programming knowledge and basic Network configuration, such as SQL (optional), IP Networking, IP Camera Setting, or Linux Operating System.
4. Possess good software and hardware troubleshooting skills.
5. Must have own transport to travel to client's sites.
6. Must be willing to work on short notice outside of work hours.
7. Team player and able to deliver solutions within a tight timeline.
8. Good communication skills in written and spoken English and Bahasa Malaysia.
9. Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others.
10. An unending willingness to learn.
11. Strong leadership qualities.
12. Must be willing to work in a highly dynamic and challenging technology company environment.

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Technical Support Engineer?
• Do you have technical support experience?
• How many years' experience do you have using SQL queries?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
• Do you possess or have access to your own transportation?
• Are you available for shift work?

Website: http://gotapway.com/