Sr Operations Manager | Tech and Sales

Company Description

Sutherland is seeking an organized and goal-oriented person to join us as an Sr Operations Manager – Tech and Sales. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Sr Operations Manager in this role get to:

• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Qualifications

Our most successful candidates will have:

• Bachelor's degree/Associate degree from an accredited college or university.
• Three years operations and management experience; Process transformation experience required.
• Strong analytical skills; be able to interpret data, identify trends and make suggestions for improvements.
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
• Excellent working knowledge of MS Office application.
• Experience in managing a team of work-from-home direct reports.
• Proficient in English.
• Must have relevant experience in handling a web hosting and sales account or technical account and sales account.

Internal Candidates:

• Must pass the HR filtering (tenure, no active disciplinary action)
• With annual performance rating of Exceeds Most or Clearly Exceeds in the last performance cycle

Additional Information

All your information will be kept confidential according to EEO guidelines.