Specialist, Transmission Network Operation

Specialist, Transmission Network Operation

Closing Date: 28/02/2025

Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization! #UnlimitingYourPotential

Top Reasons To Join Us

• Awarded as the Most Preferred Graduate Employers (2022 & 2023) & Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary
To provide end-to-end Enterprise/IPRAN access network support in aspects of fault, upgrade, and database maintenance to ensure high network availability to provide good service quality for U Mobile customers.

The Day-To-Day Activities

• To perform all 2nd level PTN/router/FTTx product troubleshooting and identify the cause or failure of transmission Network Elements (NE).
• Facing LL provider and demand improvement on the repetitive and major incidents.
• Maintaining Enterprise/IPRAN access network (PTN, Router, GPON, and Switches) service availability and stability.
• Handles Enterprise/IPRAN network, performance-related and customer complaint trouble tickets.
• To resolve TT, alarm, and equipment errors within SLA.
• Perform network capacity, expansion and optimization of new Enterprise/IPRAN circuits.
• Escalation of abnormalities/irregularities issued to Vendor/LL provider, interconnect & CDMU in a timely manner.
• Provide 2nd Level Support to Field Force Team.
• To perform all 2nd-level transmission support & troubleshoot any major network failure on U Mobile network which consists of various switch/router/GPON products.
• Conduct network audit, analysis, and monitoring performance to ensure service availability and achieve KPI.
• Liaising with leads, managing vendors to help in restoring the faults, liaising with management for updating and progress status.
• To generate and analyze reports for problem links. Suggest solutions and ideas for troubleshooting procedures to reduce network outages.

About You

• Degree or equivalent in Electrical / Electronic Engineering / Telecommunication discipline.
• Experience in Telco industry, preferably in transmission products, especially in operation and maintenance.
• Readiness to work in demanding situations and be assertive in the situation.
• Ability and skill in troubleshooting at least (L2 for all various router/IP nodes).
• Strong technical knowledge of Transmission, IP/IT switches/routers will be an advantage.
• Minimum 3 years experience in O&M of switch/Router.
• Having skills or knowledge in any programming language will be an advantage.
• Experience in Switches/Routers/GPON/BRAS is an added advantage.
• Working experience in scripting and network automation tools will be an advantage.

What’s Next?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.