Specialist, Telesales

Closing Date : 24/04/2025

Specialist, Telesales

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
  • Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary

• Responsible to keep the contract Centre operation running smoothly for 24hrs x 7 days a week. Team Leaders work on 24hrs x 7 days shift and aside from having an overall responsibility of floor management while on duty, they are also responsible for the performance of a dedicated team reporting under them.

The Day-To-Day Activities

• Managing the daily running of the operation i.e adherence to schedule, attendance, scheduling, floor management, real-time performance management.
• Handling all escalations i.e call back, demand to speak to supervisor, complaints etc., and providing guidance to CSE i.e. clarification, resources, difficult or complex problems.
• Conducting briefings or training to communicate product services information, work procedures, company policies, performance updates, and gathering feedback from CSE.
• Providing feedback to immediate manager on individual and team performance as a whole.
• Managing team performance in accordance with KPI i.e. discipline, productivity, efficiency, quality.
• Potential for shift work, including evenings or weekends, depending on business needs.

About You

• Experience in the industry or sector specific to the business e.g. telco, insurance, technology or banking will be an advantage.
• Knowledge of advanced sales techniques and strategies.
• Ability to adapt to changing market conditions and company needs.
• Diploma or Bachelor's degree in Business Administration, Sales, Marketing, or a related field (preferred but not mandatory).

What’s Next?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.