Specialist, Server & Messaging

Specialist, Server & Messaging

Apply locations Kuala Lumpur time type Full time posted on Posted 6 Days Ago time left to apply End Date: January 31, 2025 (30+ days left to apply) job requisition id R173488

Grow your career with us

Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company.

Role Summary:

• Monitor, maintain and manage Servers and Infrastructure services operating on those servers. Infrastructure services include: Anti-virus systems, Databases, Active Directory, Exchange Mail, File services, Terminal Services, IT Scanning and web servers.
• Ensure that the servers are designed appropriately based on Availability and Capacity plans i.e. with appropriate performance and up-time applicable for the Service Level Agreements.
• Participate in design, implementation and enhancement of servers and Infrastructure services set-up and configuration.
• Monitor server and infrastructure services. Manage the event log and take remedial action.
• Prepare capacity and availability trends and reports for analysis.
• Design and implement housekeeping routines. Monitor system and infrastructure service logs.
• Ensure that back-up operations are executed and completed. Ensure the integrity of back-up operations periodically. Restore from back-up as required.
• Design and implement batch job management routines. Ensure that batch jobs are scheduled optimally and manage failed batch jobs.
• Design and implement print queue management routines.
• Review/modify/create related documents such as SOP, RCA, KB, etc.
• Ensure all servers supported meet Group IT security compliance requirements.
• Install, Configure and provide L2 and L3 support to related incidents/service request/root cause analysis for Infrastructure Systems.

Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science / Information Technology or equivalent.
• At least 5 years of working experience in the related field is required for this position.
• Must have experience in managing L2/L3 issues (Ability to systematically troubleshoot, research and diagnose root cause for an incident or problem).
• Relevant experience on core Windows (Window 2012 R2, 2016, 2019) and cluster troubleshooting, installing, configuring.
• Experience in any of the following layered products (one mandatory and more than two are added advantage): Active Directory/DNS/DHCP/Exchange/RDS/RDWeb/TCP/IP IIS & FTP Citrix/Backup Exec/Veeam.
• Able to work after working hour & midnight standby.
• Certified or pursuing certification in: Citrix CCA /CCEE, Microsoft MCSE, MCSA, ITIL Foundation.
• Knowledge of the following is desirable and advantageous:

• Monitoring Tools – Solarwinds
• ITSM Tools – Symphony SummitAI
• Patching & Remote Deployment – ManageEngine Desktop Central Management
• Scripting – Powershell
• Office 365
• SSO – AccessMatrix

When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws.

Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.