Specialist, Process Excellence

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

As a Specialist, Process Excellence, you will play a key role in optimizing operational processes and improving knowledge management within the Operations Excellence (OEX) team. Your primary responsibilities include analyzing existing workflows, implementing process improvements, and managing knowledge base (KB) content to enhance efficiency and accessibility. You will work cross-functionally to drive continuous improvements and ensure that operational procedures remain effective, user-friendly, and up to date.

What will you do?

• Process Optimization: Develop efficient processes and procedures to enhance operational effectiveness.

• Process Analysis: Assess existing workflows, identify inefficiencies, and implement improvements.

• Content Organization and Management (KB Articles):

  • Structure content in a clear and user-friendly format.

  • Implement categorization and tagging for easy navigation and searchability.

  • Regularly review and update knowledge base content to maintain relevance.

• Continuous Improvement:

  • Gather user feedback and leverage analytics to identify content gaps and areas for enhancement.

  • Proactively recommend and implement improvements to the knowledge base.

  • Collaborate with the OEX team to enhance knowledge management strategies.

What you'll need?

• Bachelor’s degree in a related field

• Basic analytical skills with the ability to identify inefficiencies and suggest solutions.

• Familiarity with process mapping and documentation tools (e.g., Microsoft Visio, Lucidchart) is a plus.

• Ability to work collaboratively in a cross-functional environment.

• Good communication and interpersonal skills

• Detail-oriented with a focus on accuracy and quality

• Adaptability to thrive in a fast-paced, dynamic environment.

• Fluent in English; Mandarin proficiency (Traditional and/or Simplified) is an advantage.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.