Specialist, Implementation | Kuala Lumpur, MY

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Implementation

Overview

The Customer Implementation Services (CIS) Team performs end-to-end implementation and testing for Mastercard products and services to ensure successful integration with financial institutions enabling production of electronic payments globally.

• Do you enjoy learning new technology?
• Do you like working with customers towards a common goal?
• Have you ever performed a consultative role?

As an Implementation Specialist, you will be responsible for:

• Acting as central point of contact for customers and/or Mastercard customer representatives throughout processing implementation project end-to-end execution.
• Providing testing support to Mastercard customers for all products and services.
• Acting as processing implementation advisor, to customers' processing support staff.
• Providing project guidance to execute all necessary processing implementation activities.
• Handling multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services/products).
• Defining, creating, maintaining and documenting standard and non-standard key customer processing implementation processes.
• Providing training to CIS organization, other Mastercard organizations and the customer.

All About You

• Intermediate experience in "Information Technology" system knowledge, with in-depth understanding of network technology, applications, and project management.
• Excellent knowledge of payment transaction processing and industry business principles knowledge.
• Mandarin speaking proficiency is a must as this role will entail working with clients across APAC.
• Ability to interact well with the internal and external stakeholders of all levels.
• Excellent verbal and written communication skills with ability to leverage these skills in a teaching environment.
• Ability to drive change in a technical work environment.
• Ability to multi-task covering multiple projects.
• Any mobile payment background processing/hands-on on any APIs that is used for authentication or authorization is a big plus.
• Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent will be preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.