Specialist, Enterprise Productivity (RPA Development)

Specialist, Enterprise Productivity (RPA Development)

Life at U Mobile: We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization! #UnlimitingYourPotential

Top Reasons To Join Us:

• Awarded as the Most Preferred Graduate Employers (2022 & 2023) & Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

The Day-To-Day Activities:

1. Manage simple-to-moderate complexity application enhancements change requests & projects end-to-end; through identification of business requirements, technical capabilities & needs with goals of providing quality solutions via customized development, scripting, configuration, testing to ready-for-service (RFS) with periodic status updates to stakeholders.
2. Run daily stand ups, sprint planning, sprint review and retrospective sessions.
3. Develop and test Enterprise applications systems that include SharePoint online webpart customizations, eForms & its workflows, automation of repetitive tasks and integration to multiple business applications, streamlining processes with measurable performance reports for all development works completed.
4. Maintain and support the organization’s portfolio of enterprise business applications to keep applications and platform free from security vulnerabilities on a quarterly basis. Be accountable and ensure remediation works such as patches & upgrades are completed in a timely manner in accordance with IT compliance & security policies of the organization.
5. Perform top-level troubleshooting, investigation, and debugging of technical issues through a deeper understanding of the enterprise services functionality, network infrastructure, and application logs checking. Gracefully & reliably track and follow through on assigned issues to resolution, including communications to all stakeholders.
6. Manage expectations and relationships with business users, external consultants, and vendors to ensure project and enhancement deliverables, maintenance, and support of enterprise applications are met with satisfied service level agreements.
7. Develop and maintain an online knowledge-based forum setup by specific enterprise application platform suite to support a collaborative rotational team model.
8. Share knowledge through wiki support pages & a central repository that consists of standard operating procedures (SOP), functional and technical specifications document highlighting detailed network infrastructure & integration setup, application processes and configurations, to operations manual that consists of support escalation flow covering all vendors and internal PICs.
9. Develop and keep documentation up-to-date on online central repository and wiki sites upon completion of a project or change requests upon closure of implementation tickets.
10. Ensure all tickets assigned are well linked, updated periodically, and closed upon completion, inclusive of supporting screenshots and evidence of what was done, what was tested, and investigative information to build a better knowledge base for internal team enrichment.

About You: Key Experiences and Qualifications:

• Professional Degree in Computer Science/Information Technology or equivalent
• Minimum 5 years of relevant working experience in Web Development, familiar with SharePoint Framework, .NET, C#, CSS, HTML5, JavaScript, jQuery
• Knowledge of Application integrations and Database Management, familiar with MS SQL
• Working experience with Forms and Workflow Management Systems, familiar with Microsoft Power Apps
• Working experience in Dashboard Reporting, familiar with Microsoft Power BI, eazyBI
• Experienced in Agile methodology, familiar with Jira Service Management, Jira Software, Confluence, ScriptRunner
• Experienced in RESTFUL Web Services development
• Experienced in Robotic Process Automation (RPA), familiar with Microsoft Power Automate, Python Scripting
• Experienced in Scrum development methodologies at work and ability to lead in daily Stand-Up, Sprint planning, Sprint review, and Retrospective.
• Experienced in Continuous Integration and Continuous Delivery (CI, CD) model, familiar with Jenkins, GitLab
• Experienced in Cloud development, familiar with Amazon Web Services (AWS), and Microsoft Azure
• Ability to adapt to a fast-paced working environment for rapid rollout
• Passionate with assigned work & willingness to take on tasks, positive attitude
• Think outside the box, customer-focused & proactively search for answers when in doubt and self-initiative to learn
• Proven ability to work in a team & independently with excellent interpersonal communication skills

What’s Next? Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Minimum Year of Working Experience: 4 Years

Minimum Qualification: Bachelor's Degree

Field Of Study: Computer Science/Information Technology