Specialist, Customer Due Diligence Operations (KYC)

Specialist, Customer Due Diligence Operations (KYC)

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and has become one of the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore, and Turkey, with plans to launch in the US, Belgium, and the UAE.

We are deeply committed to shaping a fairer, more transparent, and accessible society through blockchain technology. This is why we publish proof of reserves monthly and continue to ship new innovative security features.

About the Opportunity:

A unique and highly-impactful role at one of the fastest-growing global cryptocurrency exchanges. In this role, you will be working along the KYC team and will be responsible for customer KYC cases identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations, and other AML or fraud-related issues. This individual must have prior know-your-customer and sanctions compliance experience.

What You’ll Be Doing:

• Complete comprehensive reviews of incoming customer onboarding cases, ensuring that the application of KYC principles is consistent with the Company’s KYC policy and customer risk assessment.
• Review KYC documents obtained from customers, utilizing our validation tools and reputable sources to verify the AML documentation.
• Request appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and procedures.
• Follow up on pending CDD/EDD requests, ensuring that communication is issued within the relevant SLAs.
• Investigate possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEPs, and adverse media news, ensuring appropriate action is taken.
• Provide information to management regarding AML/CDD issues arising.
• Maintain delivery of a high-quality service level to customers and other departments, ensuring all queries are dealt with professionally and escalating where appropriate.
• Support the enhancement of our CDD function and maintain procedures.
• Manage specific projects that may arise from time to time.

Job Requirements:

• Completion of tertiary higher education such as Higher Diploma, Degree, or equivalent.
• Two or more years of experience in AML and CDD/EDD review or in a KYC work domain.
• A team player who can work well within the function to deliver quality service.
• Excellent communication and writing skills, with attention to detail.
• Excellent command of spoken and written English is required.

Why Join Us?

• Competitive remuneration package (Basic Salary + Yearly Bonuses).
• Meal Allowance up to RM 500/month.
• Monthly Team Building.
• RM 2500 Benefits per annum (Training & Wellness).
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide assistance, opportunities for skill development, mentoring, and training programs to help you succeed.
• Employee engagement, recognition, and appreciation program.
• Multinational working environment - advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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