Specialist, Customer Due Diligence Operations (KYB)

Specialist, Customer Due Diligence Operations (KYB)

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity:

A unique and highly-impactful role at one of the fastest-growing global cryptocurrency exchanges. In this role, you will be working along the KYB team and you will be responsible for customer KYC cases that have been identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations and other AML or fraud related issues. This individual must have prior know-your-customer and sanctions compliance experience.

What You’ll Be Doing:

• Complete comprehensive reviews of incoming customer onboarding cases and ensure that the application of KYB principles is consistent with the Company’s KYB policy and customer risk assessment.
• Review KYB documents obtained from the customer, utilizing our validation tools and reputable sources to verify the AML documentation.
• Request appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and procedures.
• Follow up on pending CDD/EDD requests ensuring that communication is issued within the relevant SLA's.
• Investigate possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEP's and adverse media news and ensure the appropriate action is taken.
• Provide information to management regarding AML/CDD issues arising.
• Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with professionally and escalating where appropriate.
• Support the enhancement of our CDD function and maintain procedures.
• Manage specific projects, which may arise from time to time.

Job Requirements:

• Completion of tertiary higher education such as Higher Diploma, Degree and onwards.
• Two or more years’ experience in AML and CDD/EDD review or in a KYC work domain.
• A ‘team player’ who can work well within the function to deliver a quality service.
• Excellent communication and writing skills, and attentive to details.
• Excellent command of spoken and written English is required.

Why Join Us?

• Competitive remuneration package (Basic Salary + Yearly Bonuses).
• Meal Allowance up to RM 500/month.
• Monthly Team Building.
• RM 2500 Benefits per annum (Training & Wellness).
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.