Specialist, Content Operations (Cantonese Required)

Specialist, Content Operations (Cantonese Required)

This is a fully remote role to be based in Malaysia. We will prioritise candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., Philippines, and Taiwan.

About the Job

At MoneyHero Group, our product team is at the heart of delivering exceptional user experiences across all our platforms. We are a dynamic, data-driven team that thrives on collaboration, innovation, and a relentless focus on quality. Our culture is rooted in a deep commitment to understanding our users and creating content and user journeys that resonate with them. Join us, and you'll be part of a fast-paced, supportive environment where your ideas are valued, your growth is encouraged, and your contributions have a tangible impact on the financial lives of millions.

We are looking for a meticulous and detail-oriented Web Operations Executive / Senior Executive to join our team. This role involves executing content updates and ensuring the accuracy and quality of information across our digital platforms. You will work closely with the Product Manager and other team members, taking ownership of tasks assigned through platforms like Monday.com or JIRA, and ensuring seamless content delivery and updates.

What You’ll Do?

In this role your key responsibilities will include the following activities:

Content Updates:

• Execute content updates in the product catalog using Contentstack.
• Manage and update content in various CMS platforms such as HubSpot.
• Create and update campaign-related content in email marketing tools such as Stripo and MoEngage.
• Ensure all updates are accurate, timely, and align with the brand's guidelines.

Task Execution:

• Review briefs and tasks assigned via Monday.com, JIRA, or other project management tools.
• Collaborate with the Product Manager and other stakeholders to clarify requirements and ensure that tasks are completed to the highest standard.
• Manage links, images, and other assets in line with platform requirements.

Quality Control:

• Monitor the platform regularly to ensure content accuracy and consistency.
• Perform quality control checks on all content updates to identify and rectify errors, expired content, or dead links.
• Work with the team to maintain a high standard of content across all platforms.

Platform Monitoring:

• Regularly review the platform for content accuracy and operational efficiency.
• Report any issues or discrepancies to the Product Manager and suggest improvements to streamline processes.
• Work closely with cross-functional teams, including marketing, product, and legal, to ensure content meets business objectives and regulatory requirements.
• Participate in team meetings and contribute ideas to improve content operations and workflow efficiency.

In this role, we are looking for someone with:

• Experience: 1-3 years of experience in web operations, content management, or a related field.
• Technical Skills:
• Proficiency with content management systems (CMS) such as HubSpot.
• Familiarity with Contentstack or other headless CMS platforms.
• Experience with email marketing tools such as Stripo and MoEngage.
• Basic knowledge of project management tools like Monday.com or JIRA.
• Attention to Detail: High attention to detail with a commitment to accuracy and quality.
• Language: Full professional proficiency in Traditional Chinese, Cantonese, and English highly preferred, to work on content for the Hong Kong & Taiwan markets.
• Communication: Strong communication skills with the ability to work effectively with cross-functional teams.
• Problem-Solving: Proactive approach to identifying issues and suggesting solutions.
• Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment.

What can you expect from us?

Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group.

EEO Statement:
MoneyHero Group is an equal opportunity employer. We value, support, and respect all individuals and are committed to maintaining an inclusive and diverse working environment.