Specialist 1, HR Operations

Company Description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Job Description

We are seeking an AskHR Tier 1 representative for our People Operations team in Malaysia. As an AskHR Tier 1 representative of People Operations, you will play an important role in driving conversations with our Direct Labour and Indirect Labour workforce, answering their queries related to HR and contributing to the overall success of our People Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. First Point of Contact:
   • Serve as the initial point of contact for HR-related inquiries via ServiceNow and Workday.
   • Address basic employee questions and issues, such as policy clarifications, benefit inquiries, and routine HR processes.
2. Case Management:
   • Log, track, and manage all incoming HR inquiries and cases in ServiceNow.
   • Ensure accurate and timely documentation of interactions and resolutions.
   • Resolve straightforward HR inquiries and issues based on predefined guidelines and knowledge articles.
   • Provide assistance with common HR tasks such as updating personal information, accessing pay stubs, and submitting time-off requests in Workday.
3. Service Delivery:
   • Ensure adherence to SLAs (Service Level Agreements) for response and resolution times.
   • Maintain a high level of customer service and professionalism in all interactions.
   • Liaison personnel for SOCSO claim for the critical illness.
   • Ensure the offboarding process adheres to the guidelines.
4. Data Entry and Continuous Improvement:
   • Perform data entry and updates in Workday as required, ensuring accuracy and compliance with HR policies.
   • Verify and update employee information, process status changes, and maintain records.
   • Participate in training sessions and team meetings to stay updated on HR policies, system changes, and best practices.
   • Provide feedback on process improvements and contribute to the continuous enhancement of Tier 1 services.
   • Responsible for maintaining employees' personal files, including audit support management.

Qualifications

REQUIRED:

• Bachelor's degree from a regionally accredited four-year college or university and a minimum of 1-2 years of relevant experience and/or training.
• Experience in HR Operations/HR Shared Services will be an added advantage.

PREFERRED:

• Preferred experience with Workday and ServiceNow Case Management.
• Good understanding of Tiered HR Service model within HR Shared Services processes and practices.
• Prior experience in the manufacturing industry is a plus.

SKILLS:

• Demonstrated probing and problem-solving skills.
• Strong communication skills (Local and English language).

Additional Information

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [emailprotected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

NOTICE TO CANDIDATES: Sandisk has received reports of scams where a payment is requested on Sandisk’s behalf as a condition for receiving an offer of employment. Please be aware that Sandisk and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Sandisk Ethics Helpline or email [emailprotected].