Solution Architect

Exciting Opportunity: Solution Architect (CRM & Contact Centre Technologies)

Are you an experienced Solution Architect with expertise in Salesforce CRM and Contact Centre Technologies? Join a prestigious MNC Financial Institution in Kuala Lumpur, Malaysia and contribute to a global digital transformation project.

Responsibilities

Lead the design and architecture of Salesforce CRM solutions and Contact Centre technologies, ensuring they meet business needs.
Design and implement Salesforce CRM solutions, with a focus on Marketing Cloud and Leads Management (a plus).
Drive Genesys omnichannel integration, ensuring seamless communication across multiple channels.
Leverage data and AI to optimize customer experiences and improve operational efficiency.
Collaborate with cross-functional teams to ensure alignment of technical solutions with business objectives.
Ensure integration of Salesforce CRM with other enterprise systems and contact centre technologies.
Act as the technical lead for solution design, implementation, and optimisation across multiple platforms.

What We’re Looking For

8-15 years of experience as a Solution Architect, specializing in Salesforce CRM and Contact Centre technologies.
Strong expertise in Salesforce CRM, including Marketing Cloud and Leads Management (a plus).
Experience in Genesys omnichannel integration and Contact Centre technologies.
Demonstrable track record leveraging data and AI to enhance customer experiences and operational efficiency.
Expertise in solution design, systems architecture, and integration of CRM and Contact Centre solutions.
Ability to work with business and technical teams to ensure effective solution delivery.
Certifications in Salesforce, Genesys, or related architecture methodologies are a plus.
Experience in Financial Services or MNC environments is a plus.

Benefits

Competitive salary: MYR20K–35K monthly (negotiable)
1-year contract role (extendable)
Work with a global leader in the financial industry
Flexible working options: Hybrid work (office/home)
Comprehensive benefits: Health insurance, and more
Learning & development: Opportunities to upskill and grow within the organization

How to Apply:

Send your CV to jessman@tenten-partners.com and take the next step in your career!

Equal Opportunity Statement

TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.