Software Engineer (Virtual Assistant)

Your IT Future, Delivered

Software Engineer (Virtual Assistant)

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company in the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our Rapid Application Development team is continuously expanding. No matter your level of Software Engineer proficiency, you can always grow within our diverse environment.

Grow together
You will be responsible to:

• Help the development team with automation.
• Support Incident, Problem and Emergency Incident Management as required, prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs.
• Investigate problems and other requests and determine appropriate actions.
• Take business processes or documents and transform them into a text/voice conversational experience.
• Configure and use monitoring services.

Ready to embark on the journey? Here’s what we are looking for:

• Ideally 3+ years of experience in developing enterprise-level virtual assistants of medium to high level complexity.
• Ability to understand customer requirements/problem statements and apply the solutions.
• Experience in Agile delivery environment, life-cycle product support, and troubleshooting and providing solutions with Google Dialogflow.
• Experience with supporting various applications and some flavor of JavaScript, MongoDB knowledge or other NoSQL database skills.
• Experience with Linux/Unix and shell scripting.
• Basic knowledge of HTML/CSS and browsers.
• Experience with containerization platforms like Openshift.
• Strong problem-solving skills.
• Ownership of problems and following them through in an end-to-end manner.
• Coordinate with other support teams to solve issues.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.