Perform the development of enterprise class applications and integration in line with Group IT solutions architecture.
Support of IT application development functions (plan, organize, outsource management and monitor development projects according to set standards).
Ensure operational efficiency of applications delivery.
Manage opportunities to improve/enhance existing systems.
Services include application customization and integration, user training, installation, live implementation support and maintenance.
Application customization includes analysis of customization requests and writing of amendment/program specifications, designing, coding, and testing of complex programs.
Manage and resolve application issues.
Manage production system SLA.
Provide post-implementation support to the business users related to their areas of support.
Ensure compliance with all processes, audit, and risk matters in the execution of user story.