Social media 中文/英文 Customer Support (Fresh Grad are welcomed to apply)

• Annual Leave + Medical Leave + EPF + SOCSO
• MNC and friendly working environment.

Working Location: KL SENTRAL (nearby LRT)

Requirements:

• DEGREE/DIPLOMA FRESH GRAD ARE WELCOME TO APPLY! (MANDARIN ONLY), SPM minimum 1 years CS experience
• Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)
• Prior experience in handling Social Media or familiar with Social Media
• Passionate in helping to resolve customer issues / queries and complaint handling
• Good typing speed & accuracy

Responsibilities:

• Understand customer enquiries and respond via applicable channels: email, chat, and voice call and ensure they are answered or routed through the appropriate support channel
• Ensure all SLAs are met accordingly
• Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following processes in place

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Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How would you rate your Mandarin language skills?
• How much notice are you required to give your current employer?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• How many years' experience do you have as a Customer Support Role?