Social Media Communications and Employee Engagement Specialist (ACKL)

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Brand & Communications

Management Level

Senior Associate

Job Description & Summary

At PwC, our purpose is to build trust in society and solve important problems. As a Social Media Senior Associate at PwC, you will be responsible for developing and executing social media strategies to enhance the firm's online presence and engagement.

This role involves coordinating with various teams to create compelling content, managing social media accounts, monitoring analytics, and staying updated on industry trends.

The Senior Associate will also be tasked with identifying opportunities to optimise performance and drive brand awareness across multiple platforms, ensuring alignment with defined goals. This role is specific to supporting the social media accounts for PwC’s Acceleration Centre Kuala Lumpur (ACKL), a cross-functional operation with capabilities across Advisory, Assurance, Tax, and Business Services that primarily supports the needs of PwC clients in the US.

What you’ll do

Responsibilities include but are not limited to:

• Work collaboratively to develop effective social media messaging and communication plans.
• Act as editorial lead and project manager for ACKL’s social media communications, including defining and managing timelines, ideating, implementing, and executing effective social media campaigns through both organic and paid channels.
• Work with PwC subject matter experts to ensure that deliverables are current, accurate, and properly coordinated with other strategic initiatives.
• Process external communications deliverables through appropriate internal governance checks (Brand, Legal, Risk Management).
• Provide ongoing creative ideas to ensure messaging is forward-looking and innovative.
• Conduct research and insights to establish baseline metrics for social media and create a monthly report to be shared with key communications stakeholders.
• Develop and maintain documentation for social media processes.
• Serve as the point person to trial new technology and keep abreast of the latest social media best practices.

Job Requirements

• Strong analytical skills with a penchant for identifying key guiding principles for communicating across various social media platforms.
• Strong writing skills with experience producing content for different media types.
• Experience creating and executing external communications and engagement plans.
• A track record of producing high-quality deliverables from start to finish, with end-to-end ownership of projects.
• Strong global acumen demonstrated by a proven track record of considering local, global, and cross-cultural perspectives.
• Ability to understand the big picture and make connections to other communications.
• Detail-oriented, especially regarding validating the accuracy of content and proofreading.
• Self-starter who can plan work to deliver agreed assignments on time.
• Strong project management skills and ability to deliver quality products within timelines.
• Strong interpersonal and relationship-building skills, able to work closely with global internal stakeholders.
• Proactive and comfortable working with ambiguity, resilient and able to ‘fail fast’ to pursue better outcomes.
• Able to handle confidential information with sensitivity and integrity.
• Strong digital capabilities and understanding of internal and external communication systems/platforms.

Education

Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Data Analysis, Data Reporting, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Data Analytics, Market Research, Optimism, Performance Tracking, Process Optimization, Sales Enablement, Sales Forecasting, Sales Training.

Desired Languages

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date