SNOC L2 Specialist

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

• Assist Management in terms of Security solution, strategy, and plan for SOC.
• Provide Security leadership to SNOC Team.
• Perform daily reviews of tracking against SLA's to ensure contractual obligations are met.
• Monitor and manage security events and incidents, following up with customers if necessary.
• Collect, coordinate, and initiate discussions with cross-department teams to gather information and help make decisions for operational effectiveness.
• Identify areas for improvement for level 1 support to build a strong and competent team.
• Recommend enhancements and participate in the development of security policies, standards, and procedures for SOC.
• Provide timely feedback to management regarding customer’s network and security trends, issues, and needs for quality support.
• Present direct value in conducting presale activities as well as SOC solutions and architecture.
• Identify customer-driven support improvements to products or services and regularly communicate with customers to inform them of issues, assist them in remediation, and ensure that they continue to operate business as usual.
• Communicate any special requirements of high-severity incidents to both internal and external stakeholders.

What do you need for the role?

• Diploma or Degree in Computer Science, Information Systems/Technology, Communications Management, Network Operations/Management, Network Security, or any related field.
• Possess any professional certification in cyber security (e.g., CISSP, CISA, CIPP or other security certification).
• 6 to 8 years of experience in the cybersecurity field.
• Experience with security technologies and tools, e.g., vulnerability scanners, firewalls, network monitors, IAM, SIEM, IDS/IPS.
• Working knowledge of common information security controls, guidelines, and standards, such as ISO27001.
• Knowledge of privacy and data protection regulations, e.g., GDPR, CCPA, HIPAA.
• Good knowledge of SOC SOP, support processes, and procedures.
• Communication – Adaptive to discussions, skillfully present and emphasize the value of an idea.
• Decision Making – Able to mitigate complex projects and risks in operations, reviewing solutions and independently resolving issues and challenges.
• Team management - Capable of instructing staff, leading, assigning, assisting, and reviewing/verifying work quality carried out by technicians and contractors.
• Regularly leads important projects through broad knowledge.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices and people. We hire and reward our employees based on capability and performance — regardless of ethnicity, gender, age, education, religion, nationality, or physical ability.

About Us

Tomorrow Begins Today

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis.

#SimplyMaxis Culture

To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’.

Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.