SMB Tele Account Manager (Open for Fresh Graduates)

SMB Tele Account Manager (Open for Fresh Graduates)

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Locations: Sg. Besi

Time Type: Full time

Posted on: Posted 5 Days Ago

Job Requisition ID: JR10679

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity, and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses, and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance, and possibilities.

Why does this job exist and why is it critical?

• Drive selective assigned SMB segment (Small Accounts) with full account management approach focusing on SMB core business and growth in further share of wallet with accounts penetration (in Revenue).
• Monitor account movement, review account profiles, and overcome sales challenges over competition to achieve revenue targets.
• Aggressive in base growth in account revenue and increase share of wallet in business solution penetration.
• Engage with a minimum of 20 customers per day via live contact and follow up with all prospects within two days.
• Responsible for meeting monthly and quarterly targets while maintaining a high level of customer satisfaction.
• Develop and oversee customer retention planning and manage it with the lowest churn.
• Learn and recognize triggers based on account/customer behavior and engage with accounts/customers who request to terminate or downgrade service.

What do you need to have for the role?

• Diploma or Degree in IT, Business Administration, Marketing, or relevant disciplines.
• Minimum 3 years of experience in solution sales, preferably in Inside Sales in a corporate environment (B2B) or call center environment.
• Experience in dealing with projects, offering complex solutions in a corporate environment.
• Demonstrated ability to be flexible and adapt quickly and positively in a constantly changing environment.
• Ability to work in a fast-paced environment, aggressive sales personality, and passionate to achieve KPI consistently.
• Good negotiation skills with the ability to resolve issues and customer concerns.
• Strong planning, prioritization, and time management skills.
• Experience in forecasting for the sales pipeline accurately and funnel building effectiveness.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality, or physical ability.

About Us

Tomorrow Begins Today
We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.
We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis.
#SimplyMaxis Culture
To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’.