Service Technician / Engineer

Job Title: Service Technician / Engineer

Department: Service & Support

Reports To: Service Manager / Team Lead

Summary:

This position is responsible for providing on-site and remote technical support to customers for a range of products and services. This includes troubleshooting, installation, calibration, repair, and preventative maintenance. The ideal candidate is a highly motivated and customer-oriented individual with strong technical skills and a proven ability to resolve complex issues.

Essential Duties and Responsibilities:

1. Troubleshooting: Diagnose and resolve technical issues with customer equipment remotely and on-site.
2. Installations: Install, configure, and test new equipment at customer locations.
3. Calibrations: Perform routine and on-demand calibrations of equipment to ensure accuracy and compliance with industry standards.
4. Repairs: Repair and maintain existing equipment to ensure optimal performance.
5. Preventative Maintenance: Conduct routine preventative maintenance inspections and service calls to minimize equipment downtime.
6. Customer Service: Provide excellent customer service to all clients, including clear and concise communication, timely responses, and a professional demeanor.
7. Documentation: Maintain accurate and detailed service records, including work orders, repair reports, and customer interactions.
8. Travel: Travel to customer sites as required, which may include overnight stays.
9. On-call support: Participate in on-call rotation for emergency service requests.
10. Stay updated: Keep abreast of the latest product releases, technical advancements, and industry best practices.
11. Other duties as assigned.

Qualifications:

1. Education: Associate's or Bachelor's degree in Electronics, Electrical Engineering, or a related field preferred.
2. Experience: 2+ years of experience in field service, technical support, or a related role.
3. Technical Skills: Strong understanding of electronics, electrical systems, and troubleshooting techniques. Proficiency in using diagnostic tools and equipment.
4. Software Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook). Experience with industry-specific software and databases is a plus.
5. Communication Skills: Excellent written and verbal communication skills. Ability to clearly explain technical information to both technical and non-technical audiences.
6. Customer Service Skills: Strong customer service orientation with a focus on customer satisfaction.
7. Problem-solving Skills: Ability to analyze complex problems, identify root causes, and develop effective solutions.
8. Time Management Skills: Ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
9. Interpersonal Skills: Ability to build and maintain strong relationships with customers and colleagues.

To Apply:

Please submit your resume and cover letter to [email protected]

Note:

This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of duties and responsibilities. The company reserves the right to modify this job description at any time.