Service Technician / Biomedical Technician

We are looking for a highly motivated & detail-orientated Service Technician to join our team. You'll play a key part to ensure seamless operations for our lab and diagnostics customers.

Your Role

• Installation & Training: Perform on-site installations, trainings and follow comprehensive testing procedures to verify equipment is operating safely and correctly.
• Technical Support & Troubleshooting: Provide troubleshooting and repair support, assisting both customers and other service teams to resolve technical issues quickly and effectively.
• Customer Engagement & Solutions: Conduct routine maintenance & service tasks, build strong customer relationships while supporting sales and service targets.
• Compliance & Safety: Upkeep of service tools & facilities in compliance with regulations and licensing requirements. Ensure adherence to safety standards and statutory guidelines.
• Reporting & Insights: Generate detailed reports and documentation with accuracy and timeliness. Provide valuable insights for service enhancement.

What We Are Looking For

• Educational Background: Diploma/Degree Biomedical/Electronic Engineering or related.
• Solid understanding of repair, preventive maintenance, testing, and commissioning methodologies. Experience with laboratory or diagnostic equipment is an advantage but not required.
• Technical & Problem-Solving Skills: Troubleshooting abilities with a results-driven mindset to achieve First-Time-Fix-Rate (FTFRs).
• Good Work Ethnics: Punctual & responsible, committed to maintaining high service standards and delivering excellence.
• Customer Relationship Management: Proactive, customer-oriented mindset with excellent communication skills.
• Teamwork & Independence: Able to work both independently and collaboratively within a dynamic team, meet deadlines and prioritize tasks efficiently.
• Fresh Graduates Welcome
• Open to Travel: Owns a car and is ready to travel across Klang Valley and outstation regions.

What We Offer

• Uncapped Earning Potential: Base salary plus attractive commission and performance-based bonuses.
• Accelerated Career Growth Opportunities: Advance rapidly based on your performance and dedication.
• Comprehensive Sales Training Program: Engage in continuous product learning and soft skills through expert guidance from qualified product specialists and PhD-level professionals.
• Dynamic and Supportive Work Culture: Thrive in an environment that fosters excellence, agility, and continuous learning.

Why Join Us?
At MATRIOUX, we believe in empowering our employees to reach new heights. With a supportive culture and your coachable mindset, you'll be primed for success from day one. Our unwavering commitment to excellence and agility is driven by our core philosophy: “Innovate with Purpose, Conquer with Excellence”. Together, we strive to push boundaries, exceed expectations, and make a meaningful impact in the industry.

Ready to Join Us?
We’re excited to hear from passionate and driven individuals!

To apply, please send your updated resume and a brief cover letter showcasing your motivation and goals to hr@matrioux.com.

Only shortlisted candidates shall be contacted.
Interested candidates please submit your application through Jobstore.