Service Technician
Job description
Job Responsibilities
- To troubleshoot, test, repair and service technical equipment.
- To ensure the maintenance of company assets and effective and safe use of warehouse equipment.
- Collaborates with fellow technicians and managers to deal with complex problems/cases.
- Testing and doing research development for new parts.
- Prepare used parts to standby for field technician usage if urgent required.
- Understand technical problems effectively through proper analysis, evaluation and diagnoses.
- To perform onsite repairing, and troubleshooting of machines as & when needed.
- To interface, support & deal with customers’ or dealer’s complaints, to answer questions or solve problems.
- Adhere to health & safety requirements by maintaining a safe and clean working environment.
- Perform other duties as assigned.
Knowledge, Skills & Experience
- Minimum high school certification (SPM) or equivalent. SKM/Diploma certificate holder are highly encouraged to apply.
- Min. 1 year of proven service experience but fresh graduates are welcome to apply.
- Ability to troubleshoot, test, repair and service technical equipment.
- Possess basic reading and writing skills in English & Malay to comprehend service/repair order.
- Must have own transport with valid driving license (B2 or D).
- Basic customer service skills are essential.
- Good in time management & attendance.
- Good interpersonal and able to communicate & cooperate with clients and co-workers.
- Familiarity to using mobile tools and application.
Person Specification
- Customer-oriented person.
- Being flexible and having a willingness to adapt & taking new challenge.
- Calm, self-motivated, responsible & detailed-oriented person.
- Passionate to work, reliable, positive thinking & professional with can-do attitude.