Service Technician

The Service Technician is responsible for dismantling, assembling, troubleshooting, testing, and servicing the Company’s products (after-sales service). We are currently seeking Service Technicians to join our Service Team, based at our Wisma CKE (Cheras).

Responsibilities:

1. Carry out 100% after-sales troubleshooting of the company’s products and service visits of the units within your designated customers and territory to achieve customer satisfaction.
2. Ensure all work performed (i.e., servicing, parts replacement, repairs, troubleshooting, and breakdown) is documented following the relevant customer's request. To update the work completion in system.
3. Liaise and communicate effectively with customers while on-site to build a good rapport and provide the best quality service.
4. Willing to travel within the Klang Valley area for work and be able to stand by to attend call-backs.
5. Able to travel outstation as and when required by the Superior.
6. Good work ethic and ability to perform overtime as and when required by the Superior.
7. Ability to work independently and as part of a team, to work under pressure, and beyond regular hours to meet tight deadlines.
8. Any other duties that may be given by the Superior from time to time.

Requirements:

1. Must be willing to work at Wisma CKE, Cheras.
2. Possess a Diploma or Certificate in Refrigeration/ Mechanical/ Electrical/ Electronic Engineering or any related Technical Field.
3. Relevant working experience in repairing kitchen equipment and commercial refrigerators, with a minimum of 2-5 years’ experience.
4. Strong knowledge of various kitchen equipment, including ovens, grills, fryers, dishwashers, and refrigeration units.
5. Proficient in troubleshooting and repairing equipment malfunctions and breakdowns; mechanical/ electrical/ electronic failures.
6. Possess valid B2, D Class driving license.

Salary offered will be commensurate with the candidate’s relevant experience.

Overtime Payment (Rate as per the Employment Act’s requirements).

Staff Benefits (Annual/ Medical/ Hospitalisation/ Congratulatory/ Compassionate Leave & Medical Coverage).

Statutory Contributions (EPF, SOCSO & HRDF).

Annual Salary Increment and Bonus (will be based on the Individual and the Company’s Performance).

Technical Service Training will be provided.

Company Uniforms will be provided.