Service Support- Data Analyst

Data Collection & Analysis – Gather and analyze business data to create insightful reports.

Responsible for data extraction and analysis to generate daily report and weekly report for management use.

Problem-Solving & Business Improvement – Identify potential issues, develop analysis reports, and propose solutions for process optimization.

Data-Driven Decision Support – Provide meaningful insights to help guide company strategy and operations.

Identify potential problem from the data, develop problem analysis report and business improvement report using the existing data.

Tool & System Enhancement – Optimize existing analytics tools and develop new reporting modules.

Industry Trend Monitoring – Stay ahead of industry developments, collect relevant data, and provide strategic recommendations.

Confidential Data Management – Handle sensitive information with the highest level of accuracy and discretion.

Requirements:

Preferably 1-2 years of experience in data analysis, reporting, or a related field.

Experience working with large data sets (structured & unstructured).

Strong problem-solving skills – ability to identify trends, uncover issues, and develop strategic solutions.

Proficient in Microsoft Excel (VLOOKUP, Pivot Tables, etc.) and familiar with other data analytics tools.

Able to consolidate data from multiple sources and generate clear, actionable reports.

Highly organized, detail-oriented, and able to manage multiple tasks under tight deadlines.

A proactive, result-driven team player with strong communication and analytical thinking skills.

Creative thinker with excellent writing and presentation skills.