Service Sales Engineer

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 500 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

We are looking for a Service Sales Engineer based in Malaysia to make an impact!

Location: Shah Alam, Selangor, Malaysia

Our Offer: What’s in it for me?

• Global family leave.
• Comprehensive medical insurance.
• Flexi work environment.
• Personal development opportunities.
• Interactive employee engagement activities.
• Be part of a growing company with an excellent industry reputation, a recognized leader in a market where energy services are in demand.
• Positive corporate culture and strong team work.

SUMMARY OF JOB

The purpose of this position is to provide after Sales Service which included the commissioning, preventive maintenance, corrective maintenance, on-site modification / Upgrading, Retrofit, Life Extension service, maintenance contract, digital service, spare parts sales, and solution to support customer need.

Work closely with direct customer as well as working with regional new sales managers, service partners and order fulfilment to secure after sales business as well as track sales performance.

Developing and maintaining relationships with new and existing customers to identify the scope of work.

Develops new sales opportunities, utilizes excellent products/solutions/services and customer knowledge.

Interacts with account manager, Inside Sales Engineer and Field service Operational Marketing. Increase the mix of Service Plans sales as a top priority.

Customer type: Strategic Account, Target Account, Proximity account (Direct/Indirect)

Ensure customer satisfaction with GUTOR products and service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acquisition of service customers.
• Responsibility for on time customer information regarding preventive maintenance and parts replacement.
• Prepare technical and financial offers for all services in the region including customer service relate. Support and provided Leads to GUTOR new sales for system replacement / retrofit technical support.
• Develops account profiles and executes the sales plan.
• Applies market and account skills necessary for dealing with specific target audiences.
• Identifies and contacts potential customers or prospects, either existing or new.
• Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery..)
• Contract negotiation and project handover to order fulfillment.
• Ensure Partners have tools required to drive revenues.
• Collect Partner results for report generation.
• Process renewals both direct and through Partners.
• Communicate with Customers.
• Ensure correct information in CRM and database.
• Work with Legal on special contract terms and T&C.
• Educates customers on all SE/GUTOR products and services with special attention on Recurring and digital Offers.
• Provides mentoring, coaching and guidance to other sales employees.
• Coordinates and/or attends trade shows and marketing/sales seminars as needed.

Main Interactions

• Field Service Sales Team, Customers, FSVP, FS Operational Marketing, Inside services sales, BU/Country account managers, Business developers, Services Bureau.

Key Success Factors

• Good working relationship and regular coordination with all Account Managers for opportunities identification and support
• Regular collaboration with FS Operational Marketing team for thorough understanding of country Installed Base

JOB REQUIREMENTS

EDUCATION—MINIMUM REQUIRED LEVEL:

• Candidate must possess at least a Degree in Electrical/Electronic Engineering or equivalent

EXPERIENCE—MINIMUM REQUIRED:

• At least 4 to10 years technical sales experience in the relevant field is required
• The ideal candidate will have proven success in prior sales roles
• Strong interpersonal communication and relationship building skills
• Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.
• Excellent verbal and written communication skills including C-level customers
• Thorough knowledge of GUTOR services offers throughout the Asset Management Life Cycle of the product.
• Proficient in Microsoft Office suite and ERP/CRM related tools. Excellent organizational skills.
• Willing to travel within Asia Pacific country and international for business purposes.

KNOWLEDGE AND SKILLS —REQUIRED:

• MS TEAMS, MS Excel, MS Access, SAP, Oracle, CRM,
• Electrical / Electronic technical skill

PERSONAL ATTRIBUTES:

• Team player
• Positive attitude
• Integrity and Passion