Service & Operations Executive - Sibu Branch

Responsibilities:

1. Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
2. Responsible as relief in absence of Service & Operations Manager (SOM).
3. Responsible as Chief Cashier/Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self-Service Terminals (SST), and transactions.
4. Responsible for handling and supporting first line resolution of inquiries and complaints.
5. Support the Service & Operations Manager (SOM) in driving branch business growth, monitoring asset quality, and maintaining service delivery standards.