Service & Operations Executive - Sibu

Key Responsibilities:

1. Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
2. Act as relief in the absence of the Service & Operations Manager (SOM).
3. Serve as Chief Cashier/Relief Chief Cashier in the branch to manage daily branch cash holdings, balancing, loading of Self-Service Terminals (SST), and transactions.
4. Handle and support first line resolution of inquiries and complaints.
5. Support the Service & Operations Manager (SOM) in driving branch business growth, monitoring asset quality, and maintaining service delivery standards.