Service Manager – Supply Chain

Job Summary

Entity: Finance

Job Family Group: Procurement & Supply Chain Management Group

Job Description: The Demand & Planning Service Manager role exists to lead the timely and accurate delivery of the Demand Analytics, Supply Planning and Third Party Planning activities as described in the Service Level Agreement (SLA), which includes service, costs, quality and compliance. Provides support to the Supply Chain Process Lead in building sustainable capabilities within the Lubricants Europe GSC organisation as well as the development and implementation of the GBS Customer Function and Lubricants Europe strategy and plans.

KEY ACCOUNTABILITIES

Functional

• Lead and review operational performance for the team regularly against the defined objectives and plan corrective actions accordingly to ensure the organisations timely delivery of Supply Chain services in accordance with the Service Level Agreements; relevant processes and policies including leading and reviewing demand and planning related processes.
• Supports the Regional Planning Manager in the establishment of a centralised planning process for Europe and helps identify and drive forward continuous improvement and simplification activities to drive efficiencies and cost savings across Europe Supply Chain.
• Responsible for owning and driving the forecasting and planning processes for handling the supply of finished goods and critical raw materials across the European Supply Envelope.
• Works with the S&OP Managers and Planning Manager for Europe Lubricants to ensure meeting forecast accuracy, forecast bias and inventory targets.
• Lead and/or support external/internal audits, identify and control risk and drive incident investigations.
• Ensure adherence and compliance with the Code of Conduct, BP Policies and ISO/ IATF standards across the organisation.

Service Management and Continuous Improvement

• Run and analyse relevant reports, review the operational performance of the teams on a regular basis to ensure performance as per agreed service levels, key management metrics and goals.
• Proactively plan, develop and monitor implementation of quality and process improvement by demonstrating technology and RPA, continuous improvement initiatives, standard processes and data-driven management. Track progress and suggest recommendations for improvement as required.
• Develop and maintain strong working relationships with key partners at all levels within the organisation, customers and external service providers to ensure related issues are dealt with in a timely and effective manner. Handle key contractors and third party supplier relationships to deliver maximum value and impact for BP.
• Drive cross functional collaboration and identify, resolve and develop solutions for complex, escalated and systemic operational problems to ensure consistent and high quality service at all times, contributing this way to improving the overall customer experience.

Leadership and Supervisory

• Support the implementation of the Customer Function strategy within the organisation, as well as the different Transformation Programmes running in Lubricants Global Supply Chain area.
• Set goals and clarify expectations, provide regular feedback and conduct performance appraisals, reward employees.
• Provide mentoring, guidance and feedback to team members to support long term career development of key talent.
• Provide opportunities for learning and self-development to build capability of the team and ensure adequate competency in performing Supply Chain activities.

Resource Management

• Carry out resource management responsibilities for teams to ensure the efficient and effective allocation of resources for the organisation and organise people in support of GBS service, control and cost requirements. Flag significant demand variations to help ensure the development of a flexible resource allocation strategy.

REQUIRED SKILLS/EXPERTISE

• Educated to Degree standard or equivalent.
• 8-10 years post degree experience with minimum 5 years experience in an Order to Cash or Supply Chain environment.
• Previous experience with the Lubricants SPU and relevant process understanding is an advantage.
• Excellent written/oral communication skills and ability to build effective working relationships on all levels of the organisation.
• Strong people leadership skills that facilitate others to play to their strengths.
• Exceptional customer acumen, ability to demonstrate an understanding of customers’ needs / behaviours.
• Highly motivated and ambitious to deliver value to end customers and business both operationally and financially.

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued.
• Possibility to join our social communities and networks.
• Learning opportunities and other development opportunities to craft your career path.
• Life and health insurance, medical care package.
• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement: No travel is expected with this role.

Relocation Assistance: This role is not eligible for relocation.

Remote Type: This position is a hybrid of office/remote working.

Skills: Agility core practices, Analytical Thinking, Commercial Acumen, Communication, Cost Management, Creativity and Innovation, Decision Making, Digital fluency, Inventory Management, Negotiation planning and preparation, Resilience, Risk Management, Sourcing strategy, Supplier Performance Management, Supply Chain Development, Supply chain management, Sustainability awareness and action.